Production Agent L1

1 week ago

Cebu City, Central Visayas, Philippines Wipro Full time ₱150,000 - ₱250,000 per year

Job description:

Job Description a. Inbound and outbound call handling b. Access Medusind PMS(s) c. Customer inquiries, support, and issue resolutioni.Address patient payments queriesii.Check open balance upon patient requestiii.Provide predesigned discount offers if requestediv.Reconfirmation of payments made onlinev.Resolve patient issue with making payments onlinevi.Processing patient credit cards on secure online portal for patientpayments to close their open billsvii.Update PMS(s) pertaining to insurance or address changeviii.Address patient statement related disputesix.Other FAQs – any insurance or clinic related clarifications d. Capability to be able to transfer calls to Medusind Inc. for level II escalationreasonsM͏andatory Skills
• Good communication skills –Grammar, Punctuation and Spellings (R, W, S)
• Able to accept ownership for effectively solving customer (patient) issues, complaints and inquiries, keeping customer satisfaction at the core.
• Good speaking skills over the telephone, Voice skills
• Good writing and comprehension skills
•Excellent interpersonal and customer service skills
•Ability to explain technical issues to technical and nontechnical employees and customers
•Proficient with or the ability to quickly learn an array of process and product changes Technical skills
• Basic of MS office tools, outlook, internet
• Basic working knowledge on computer Behavioural Skills:
• Highly self-motivated to deliver superior customer experience
• High energy level and personal resilience
• Integrity and desire to comply with all legal and moral standards
• Service and quality oriented as well as customer focused͏Minimum Qualifications

  • At least High School graduate (old curriculum) or Senior High School Graduate
  • Good written and verbal communication skills
  • Maintains an upbeat, positive and motivated demeanor
  • Able to read/write/speak the English language
  • Excellent communication skills
  • Proficient in basic PC knowledge
  • Proficient in Microsoft Office
  • Must be flexible to work nights, weekends and select holidays outside of your scheduled shift

͏

  • Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

͏

Deliver

No
Performance Parameter
Measure
1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

  • Product Support Agent I

    5 days ago

    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time ₱200,000 - ₱250,000 per year

    OverviewThe Product Support Agent I will communicate with customers via phone, chat and/or email inquiries requiring assistance with RealPage software products. Agents quickly respond to the call, chat or email, diagnose the issue, accurately record all issues in the CRM tool and strive to achieve a high First Call Resolution rate or assign the case to Tier...

  • L1 Microsoft Support Engineer

    5 days ago

    Cebu City, Central Visayas, Philippines Private Advertiser Full time ₱400,000 - ₱600,000 per year

    Position OverviewWe are seeking a motivated and customer-focused L1 Microsoft Support Engineer to join our IT support team. The role involves providing first-line technical assistance to end users, troubleshooting Microsoft-related applications, systems, and services, and escalating issues when necessary. This position is ideal for someone who is passionate...

  • Customer Production Agent

    7 days ago

    Cebu City, Central Visayas, Philippines J-K International Language Center Full time ₱216,000 - ₱300,000 per year

    Client Company: This company is an IT, Engineering company existing for 40 years. offering end-to-end partnered solutions across various industries, including financial services and healthcarePosition: Customer Production AgentIndustry: BPOLocation: IT Park Apas Cebu CitySalary Offer: Php18,000-Php25,000Work Schedule: Night shiftWork Set Up:...

  • Sales Agent

    5 days ago

    Cebu City, Central Visayas, Philippines Quanta Paper Corporation Full time ₱150,000 - ₱250,000 per year

    Sales AgentJob Summary:A Sales Agent is responsible for promoting and selling products or services to customers. They maintain client relationships, identify new business opportunities, and ensure customer satisfaction to achieve sales targets.Key Responsibilities:Actively seek out new sales opportunities through cold calling, networking, and...

  • Sales Agent

    5 days ago

    Cebu City, Central Visayas, Philippines StonePro Trading Corporation Full time ₱400,000 - ₱800,000 per year

    Be Part of Our Growing TeamWe are looking for motivated and results-driven Sales Agents to promote our range of high-quality construction and finishing products in Cebu & Tacloban City. The mother showroom will be in Cebu.As a Sales Agent, you'll play a key role in presenting and promoting our products to clients, closing deals, and building long-term...

  • Customer Service – Production Agent

    7 days ago

    Cebu City, Central Visayas, Philippines J-K International Language Center Full time ₱216,000 - ₱300,000 per year

    Client Profile: This company help other companies use technology better. This includes things like digital tools, cloud systems, software, automation, data, and security. They also give advice: how to make processes more efficient, how to organize business work better, and how to improve customer experience.Position: Customer Service – Production Agent...

  • Field/Sub-Agent Specialist

    5 days ago

    Cebu City, Central Visayas, Philippines PETNET, INC. Full time ₱900,000 - ₱1,200,000 per year

    The Field/Sub-Agent Specialist is the lead of the Sub-Agent network and the profitability of Pera Hub in the Sub-Agent entities and Sub-Agent locations in the assigned Region. They are responsible for ensuring the compliance of BSP and Operational requirements of their Sub-Agent Entities and Locations.ResponsibilitiesTraining of Sub-Agent and Sub-Agent Front...

  • Production Agent

    5 days ago

    Cebu City, Central Visayas, Philippines Wipro Full time

    Job description:Job DescriptionRESPONSIBLITIES Independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customer's needs Handle customer complaints and provide resolution for escalated calls/emails/sms/chat Can do multitask with all...

  • reservations agent

    5 days ago

    Cebu City, Central Visayas, Philippines Robinsons Land Corp Full time ₱250,000 - ₱450,000 per year

    DepartmentRevenue and ReservationsJob posted onAug 29, 2025Employment typeProbationaryJob Responsibilities:Handle all reservation inquiries via phone, email, OTA channels, and internal systems in a timely, courteous, and professional manner.To ensure the accurate and efficient processing of individual and group room reservations while supporting the hotel's...

  • Sales Agent

    5 days ago

    Cebu City, Central Visayas, Philippines New Tianle Asia Corporation Full time ₱60,000 - ₱120,000 per year

    We are looking for a motivated and results-driven Sales Agent to actively seek out new accounts and grow our customer base. You will provide complete and appropriate solutions for each customer in order to boost revenue growth.Key Responsibilities:Visit potential and existing customers in the fieldPresent, promote and sell products/services using solid...