Quality Assurance for Collections

23 hours ago


Taguig, National Capital Region, Philippines Private Advertiser Full time

BASIC QUALIFICATIONS:

  • Bachelor's degree in Accounting / Finance, or a related courses (preferred)
  • A minimum of three (3) years of relevant experience in the same field
  • Good communication skills
  • Good Understanding of Quality Function and should have good working experience in Quality functions in previous roles
  • Experienced and effective in conflict resolution and relationship management

JOB DESCRIPTION:

  • Responsible for transaction monitoring, agent coaching, and data analysis focused on multiple client metrics
  • Assess multiple client performance metrics to drive quality initiatives and project manages suitable solutions internally within the organization cross functionally
  • Review key drivers, metrics and operational processes (New Hire performance, process defects, etc.)
  • Participate in regular ongoing client business reviews


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