HUB Cruise Coordinator

2 days ago

Manila, National Capital Region, Philippines Wilhelmsen Port Services Full time ₱600,000 - ₱1,200,000 per year

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Purpose
To manage the customers' requirements as per the established Hub Agreement and to monitor customer service needs, follow up port calls and provide support to the customer.

Interrelations
This position reports to Hub Agent Team Lead. Close cooperation with Sales and Operations is required.

Formal authorities
The position has the authority to act within this Functional Description, agreed budgets and within the chart of authority as outlined in the company's Global Integrated Management System (GIMS).

Main Responsibilities

  • Manage the end-to-end process for Proforma, Final, and Supplementary Disbursement Accounts (PDAs, FDAs, SDAs), including documentation collection, preparation, and submission to the principal for approval.
  • Analyze local port tariffs, historical data, and agent estimates to prepare accurate cost forecasts for upcoming port calls.
  • Review and validate all disbursement accounts against Principal guidelines, port tariffs, and contractual agreements.
  • Ensure precise financial data alignment across the Principal's CRM system and our internal CRM platform, maintaining consistency between budgets, forecasts, accruals, and actuals.
  • Serve as the primary point of contact for the Principal and local agents, resolving queries and providing timely clarifications.
  • Generate and distribute weekly Statements of Account and other required reports in a timely and professional manner.
  • Oversee payment follow-up and accurate allocation of funds from the Principal to local ports.
  • Maintain comprehensive and compliant filing systems for all accounts, adhering to internal and external standards.

Accountabilities
This position will be measured against:

  • Response to customer as per agreed targets, especially related to port call follow up and sending Disbursement to customers within agreed timelines.
  • Hub agreement profitability
  • Vendor Management (Appointment and Settlement of Invoice)
  • Target KPI for local agent Disbursement Account
  • Work process efficiency
  • Responsible for up keeping good QHSSE (Quality, Health, Safety, Security & Environmental) practices as laid down by the company during your employment at all time

Health & Safety
As an employee:
The employee is responsible to adhere to the company's health and safety* requirements to ensure their own safety and the safety of their colleagues by:

  • participating in risk assessment processes in the workplace
  • completing required health and safety training and certifications
  • following safe work practices and procedures and use personal protective equipment (PPE) when required
  • inspecting equipment and the workplace regularly and actively eliminating hazards
  • reporting accidents, incidents, injuries, near misses, safety risks and issues of non-compliance with health and safety procedures according to internal procedure
  • Developing the safety culture at own workplace and cooperating with others on matters relating to health and safety
  • this includes physical as well as psychosocial health and safety

Main Qualifications

  • Formal education in business administration or at least 2 years relevant work experience.
  • Experience from ships agency operational work or other relevant shipping experience.
  • Fluent English – both in writing and speaking
  • Ability to work independently and systematically
  • Able to meet deadlines through good time management and allocation of priorities.
  • Computer literate
WPS

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