ServiceNow Performance Analytics

5 days ago

Taguig, National Capital Region, Philippines Tech Mahindra Full time ₱900,000 - ₱1,200,000 per year


We're Hiring: ServiceNow Performance Analytics & Reporting Analyst


Work Where People Matter


• At Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.


Why You'll Love It Here


• Growth you can see – promotions and career paths await


• Learning that sticks – trainings to sharpen your skills


• A workplace that cares – inclusive, supportive, and people-first


• Health coverage you can count on


• Rewards when you refer friends to join the team


Your Day-to-Day


• Develop and maintain ServiceNow Performance Analytics solutions, including scorecards, breakdowns, and time-series visualizations


• Design and build interactive dashboards and reports to monitor performance and support business objectives


• Analyze data to identify trends, patterns, and performance gaps within various ServiceNow modules


• Define and set up thresholds, targets, and alerts to provide real-time visibility and predictive forecasts


• Collaborate with business analysts, process owners, and IT teams to capture requirements and ensure alignment with organizational goals


• Ensure data integrity, governance, and adherence to best practices for scalability and accuracy
• Communicate findings and recommendations to various levels of management through reports and presentations


• Troubleshoot data and configuration issues to ensure the ongoing reliability of performance measurement tools


What We're Looking For


• Bachelor's degree in Computer Science, Engineering, or a related field


• 4–7 years of relevant work experience


• Familiarity with ServiceNow ITSM modules


• Proven ability in reporting and dashboard creation; proficiency in Power BI and familiarity with Data Lake environments are an advantage


• Strong skills in data analysis and visualization, with the ability to translate complex datasets into actionable insights


• Experience in developing, tracking, and optimizing Key Performance Indicators (KPIs) to measure and improve service performance


• Willingness to work in a hybrid setup


• Open to a 1-year fixed contract, subject to extension


Work Setup


• Location: Makati


• Shift: Regular office hours, Monday to Friday


About Tech Mahindra Philippines


• We're a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we're home to thousands of talented professionals who value growth, diversity, and teamwork.


Your Next Move


• If you're ready for a role where you can grow, make a difference, and enjoy the ride — we'd love to meet you. Apply today and let's get started

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