Service Desk Officer

1 week ago

Manila, National Capital Region, Philippines Eteam Workforce Private Corp. Full time $25,000 - $40,000 per year

Work Arrangement: [On-site / Hybrid / Remote]

Employment Type: contract 3-6 months

Experience Required: Minimum 1 year of IT support experience


Job Summary Key Responsibilities
  • Respond to IT service requests, incidents, and inquiries via phone, email, or ticketing system.
  • Troubleshoot and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers.
  • Perform user account management (password resets, access provisioning, deactivation, etc.).
  • Document issues and solutions in the ticketing system and maintain knowledge base entries.
  • Escalate unresolved or complex issues to appropriate IT teams in a timely manner.
  • Assist in the setup and configuration of new workstations, devices, and software.
  • Ensure adherence to IT support SLAs and provide timely communication with users.
  • Participate in routine maintenance tasks, patching, and system monitoring as directed.

Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • Minimum 1 year of experience in IT service desk, technical support, or desktop support.
  • Proficiency in Windows OS, Microsoft Office 365, basic networking, and common IT tools.
  • Experience with ticketing systems (e.g., ServiceNow, Freshdesk, or Jira) is a plus.
  • Strong problem-solving, communication, and customer service skills.
  • Willingness to work in shifting schedules or provide occasional off-hours support if required.

  • Service Desk Officer

    2 days ago

    Manila, National Capital Region, Philippines GA HR Consultancy Inc. Full time

    GA HR Consultancy is a dynamic partnership between two seasoned HR professionals, bringing together over four decades of combined experience in human resources management, talent acquisition, and strategic consulting. With a shared commitment to excellence, GA HR Consultancy provides comprehensive HR operations consulting and tailored headhunting services,...

  • IT Service Desk

    1 week ago

    Manila, National Capital Region, Philippines Asticom Technology Inc Full time $40,000 - $60,000 per year

    Job Roles and Responsibilities:Team Leadership:• Supervise, coach, and develop a team of Service Desk Analysts• Set clear performance expectations and provide regular feedback.• Conduct performance reviews and address performance issues as needed.• Foster a positive and collaborative team environment.Service Delivery:• Ensure timely and effective...

  • Service Desk Analyst

    1 week ago

    Manila, National Capital Region, Philippines PACC Full time $40,000 - $60,000 per year

    About the RoleExpansion International is recruiting an IT Service Desk Analyst for our UK-based client. You will be the first point of contact for IT-related queries, providing timely and effective support for hardware, software, and network issues. The role involves troubleshooting, resolving, and escalating incidents while maintaining outstanding...

  • L1 Service Desk Engineer

    1 week ago

    Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time ₱104,000 - ₱130,878 per year

    SUMMARYThe Service Desk Technician I is responsible for providing remote technical support to users efficiently and accurately. The Service Desk Technician I is the front line, and responsible for solving basic technical problems.  The Service Desk's objective is to quickly identify and resolve basic customer technology issues.JOB...

  • IT Service Desk Agent

    4 weeks ago

    Manila, National Capital Region, Philippines Nordic Global Full time

    Join to apply for the IT Service Desk Agent role at Nordic Global.Make a difference. Be happy. Grow your career.IT Service Desk Agent IThe IT Service Desk Agent provides level 1 support to organizations by answering calls, chats, and emails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team.Key...

  • Service Desk Analyst

    1 week ago

    Manila, National Capital Region, Philippines Capgemini Full time $4,000 - $6,000 per year

    Role Qualifications1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.1 - 2 years' experience supporting the following hardware and software: PC, Macintosh,...

  • Service Desk Coordinator

    1 week ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱200,000 - ₱300,000 per year

    We have just started the search for a Service Desk Coordinator person. In this new role, you will prioritize and distribute customer support requests to our Service Desk and Field Services teams. As an integral part of our service management function you will be responsible for ensuring job allocation matches our Service Level Agreements, and is provided...

  • Service Desk Analyst

    1 week ago

    Manila, National Capital Region, Philippines Capgemini Full time $4,000 - $6,000 per year

    Role Qualifications1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.1 - 2 years' experience supporting the following hardware and software: PC, Macintosh,...

  • Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Capgemini Full time

    Join to apply for the Service Desk Analyst (Pasay) role at Capgemini.ResponsibilitiesTroubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.Applies understanding and knowledge of information systems products and services to assist users.Identifies, investigates and researches user...

  • IT Service Desk

    1 week ago

    Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱32,000 - ₱40,000 per year

    We are hiring 100 Service Desk that can START ASAP, on the following site:[ ] Mckinley, Taguig[ ] Quezon Avenue, Quezon CityMckinley Taguig - up to 32K Package + night differential[ ] College Undergraduate with 1 year IT Service Desk experience[ ] Amenable to attend one day onsite process ASAP - Same day JO[ ] CAN START ASAP[ ] Willing to be assigned on a...