Service Desk Officer

1 week ago

Manila, National Capital Region, Philippines Eteam Workforce Private Corp. Full time ₱300,000 - ₱450,000 per year

Work Arrangement: [On-site / Hybrid / Remote]

Employment Type: contract 3-6 months

Experience Required: Minimum 1 year of IT support experience


Job Summary Key Responsibilities
  • Respond to IT service requests, incidents, and inquiries via phone, email, or ticketing system.
  • Troubleshoot and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers.
  • Perform user account management (password resets, access provisioning, deactivation, etc.).
  • Document issues and solutions in the ticketing system and maintain knowledge base entries.
  • Escalate unresolved or complex issues to appropriate IT teams in a timely manner.
  • Assist in the setup and configuration of new workstations, devices, and software.
  • Ensure adherence to IT support SLAs and provide timely communication with users.
  • Participate in routine maintenance tasks, patching, and system monitoring as directed.

Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • Minimum 1 year of experience in IT service desk, technical support, or desktop support.
  • Proficiency in Windows OS, Microsoft Office 365, basic networking, and common IT tools.
  • Experience with ticketing systems (e.g., ServiceNow, Freshdesk, or Jira) is a plus.
  • Strong problem-solving, communication, and customer service skills.
  • Willingness to work in shifting schedules or provide occasional off-hours support if required.

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