
Information Technology Support Engineer
4 days ago
Responsibilities:
- Provide desktop/laptop support (hardware, software, connectivity) and resolve incidents.
- Handle IMAC (Install, Move, Add, Change) and desk-side support.
- Perform break-fix services for desktops and laptops.
- Install, configure, and maintain standard OS, applications, and patches.
- Support remote device management and hardware replacements (vendor-provided spares).
- Monitor and maintain antivirus/security compliance.
- Provide VIP and onsite IT support if other teams are unavailable.
- Analyze incidents and recommend user training/automation where needed.
Requirements:
- Knowledge of Windows 7/10 OS.
- Basic understanding of Active Directory, VPN, and ITIL processes.
- Experience with EUC tools, ServiceNow, remote tools, MS Office, and Outlook.
- Good to have: Mac, tablets, mobile device, and Lync support.
- Associate degree or equivalent required; Bachelor's preferred.
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