Customer Service Representative
4 days ago
About the Job
As a Customer Service Associate for our Travel Booking & Support Program in Ilocos, you'll manage stay date changes, cancellations, billing inquiries, refunds, and lodging complaints to ensure a smooth and seamless travel experience for our customers.
What you'll bring to the table:
- Provide clear and professional answers to Travel inquiries
- Meet all productivity and quality requirements
- Uphold company values in daily work
- Achieve and maintain metrics and goals
You're the perfect fit if you have:
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Sales, Outbound Sales or Travel experiences are preferred
- Excellent English written and verbal communication skills
- Working knowledge on computers
The good stuff coming your way
At Sutherland, you're a big deal. That's why from day one, you'll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.
- Paid training
- Paid time off
- Vision, dental, and health benefits
- HMO + Dependent
- Flexible scheduling based on program needs
- Performance incentives on selected programs
- World-class virtual support
- Career development & advancement opportunities
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