Assistant Manager, Business Partner Mgt

2 days ago

Ayala Alabang, National Capital Region, Philippines Concepcion Industrial Corporation Full time ₱70,000 - ₱120,000 per year
  • Follow up collection of overdue invoices based on assigned account(s).
  • Coordinate with Business Unit (BU) Sales and Finance on critical concerns based on the Collection Activity Matrix.
  • Provide status of accounts for all reports on disputes, deductions and short payments prior the submission.
  • Monitors and sends customer statements of account timely.
  • Attends customer inquiries and issues – unpaid accounts, billing disputes, deductions, customer claims and complaints and all other conflicts holding customer's payments by documenting the issues and responding in timely manner.
  • Attends weekly issue resolution meeting with various teams to discuss customer issues.
  • Reconciles AR deductions, short payments against unapplied customer's payments.
  • Conducts collection follows up of resolved disputes and invalid deductions.
  • Conduct collection pick-up according to itinerary schedule to ensure timely and accurate receipt of customer payments within agreed payment terms.
  • Conduct field visits to customers to:
  • Follow-up on those that could not be contacted or requiring ocular visit
  • Delivery of collection letters and statement of accounts
  • Perform credit investigation when assigned
  • Investigates circumstance of non-payment; negotiates and resolves conflicts to expedite payment.
  • Ensures sending of appropriate collection notices to delinquent customer in accordance with credit policy
  • Report issues/complaints/customer concerns to immediate supervisor and discuss the course of action where applicable
  • Issue appropriate receipt (CR/OR) during collection pick-up
  • Perform remittance of collection
  • Perform bank deposit if remittance to head office is not possible
  • Prepares daily Itinerary and Accomplishment Report
  • Maintain a record of completed collections and prepare reports as defined in the KPI.
  • Evaluates and reviews customer collection folder/information and negotiate payment of customers tagged as bad debt accounts.
  • Coordinates with Legal in preparing demand letters and processing payment claims
  • Appear in court hearings. Collaborate with legal and act as company's representative if there are court hearings.
  • Performs other tasks that maybe assigned from time to time in relation to the overall job function and objectives.
  • Perform other duties that may be assigned to him or her.

Minimum Qualifications

  • Holds a degree of BS Accountancy or Business-Related course
  • With an experience on Accounts Receivable function
  • Financial Operations & Processes: Understands how financial strategies, IT applications, operations, processes and knowledge of interdependencies across the finance and business organization influence finance strategies and solution
  • Financial Stewardship & Risk Management: Understands and performs moderately complex risk management activities (i.e. identifying, quantifying, mitigating, etc.) to proactively manage risk.

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