E-Commerce Operations Assistant

Key Responsibilities

Ecommerce Operations

● Manage and optimize Shopify product enrichment, including titles, descriptions, imagery, tagging, and SEO metadata.

● Coordinate homepage and collection updates, ensuring alignment with seasonal campaigns and promotional schedules.

● Oversee marketplace integrations, ensuring timely uploads, pricing accuracy, and product readiness.

● Manage and improve product data workflows, including inventory accuracy, SKU consistency, and pre-order/back-in-stock automation.

● Maintain and enhance product discoverability through SEO, cross-linking, and structured

content optimisation.

● Ensure smooth omnichannel execution — product launches, campaign alignment, and

promotional accuracy across all platforms.

● Track and report key ecommerce metrics, including listing accuracy, fulfilment speed, and conversion-related KPIs.

● Use AI and digital tools (e.g. ChatGPT) to enhance process efficiency, product copywriting, and operational workflows.

Performance Marketing & Analytics

● Support campaign readiness by coordinating ecommerce assets, ensuring product and pricing consistency before launch.

● Prepare and deliver weekly ecommerce performance reports, tracking trends, conversion

insights, and marketplace benchmarks.

● Conduct competitor research and pricing analysis, sharing actionable insights with marketing and merchandising teams.

● Assist in the execution of ecommerce campaigns, ensuring data accuracy, tracking readiness, and on-site visibility.

● Maintain alignment between site merchandising and paid marketing efforts (e.g. collection pages, tagged products, and landing pages).Operations & Process Management

● Act as the link between customer service, warehouse, and operations, ensuring accurate

order flow and resolution of ecommerce-related issues.

● Document and maintain SOPs and workflow guides for ecommerce, marketing, and operational processes.

● Collaborate across teams using tools such as Slack, Notion, and Asana, ensuring clarity and consistency across remote time zones.

● Support process audits and recommend improvements that enhance speed, accuracy, and scalability.

Customer Experience Insights

● Monitor and report customer service KPIs (response times, CSAT, resolution metrics) to identify trends and improvement opportunities.

● Conduct quality assurance checks on service interactions, ensuring consistent tone, accuracy, and brand voice.

● Share voice-of-customer insights to guide content improvements, merchandising priorities, and customer communication.

● Maintain and update FAQ and training content for internal and customer-facing knowledge bases.

Requirement

Experience & Skills

● 4–5+ years of experience in ecommerce operations or digital merchandising, ideally in

fashion or retail.

● Demonstrated experience with Shopify, product data management, and marketplace integrations.

● Strong understanding of SEO, campaign scheduling, and site merchandising principles.

● Proficiency with Google Sheets, Shopify analytics, and dashboard reporting.

● Experience with returns, fulfilment, and reporting workflows.

● Excellent written communication skills with sharp attention to detail.

● Experience with customer service systems (e.g. Gorgias, Zendesk).

● Confident using AI tools to improve productivity and content quality.

● Basic design competency (e.g. Adobe Photoshop) highly valued.

Values & Qualities

● Highly organised, fast learner with a "get it done" mentality.

● Strong sense of accountability and ownership.

● Analytical thinker who enjoys refining systems and processes.

● Passionate about fashion, customer experience, and digital retail innovation.

● Collaborative, proactive, and aligned with our mission to empower women.