Training Specialist

The Training and Development Specialist is responsible for increasing employee productivity by facilitating engaging training sessions that align with company goals, values, and procedures. This includes the use of seminars, interactive workshops, team exercises, and coaching interventions to promote continuous learning and cultural alignment. Through effective training delivery, the role contributes directly to store success, employee performance, and long-term organizational sustainability.

Duties and Responsibilities:

• Lead the execution of various training initiatives, including preparation, facilitation, and post program assessment and reporting. Programs include but are not limited to: Program Orientation, In-house developed training programs for Team Members, Leaders, or incoming Store Management employees, and Outsourced training programs as needed for frontline and operations employees.
• Oversee and assess practical, hands-on training conducted at store level; ensure trainees apply skills learned and demonstrate expected behaviors.
• Plan and organize training calendars to ensure timely delivery of onboarding, skills development, and compliance-related sessions.
• Regularly assess and monitor the learning and development progress of assigned trainees to ensure completion of training goals and performance alignment.
• Execute all training activities in adherence to established training systems, guidelines, and operational procedures across all locations.
• Collaborate with the training team to propose creative and technical enhancements to training materials, modules, and systems, particularly for behavior based and corporate development programs.
• Supervise training groups by organizing and completing all related deliverables: Detailed training schedules, Individual and group trainee evaluations, Coaching and counseling reports, Accurate grading and documentation
• Liaise with Program Heads for scheduling, assignments, and preparation of training materials.
• Oversee the allocation and usage of training funds, ensuring cost-effective implementation without compromising quality.
• Oversee the Training Assistant to ensure readiness of all logistical requirements, including venue setup, training materials, equipment, and catering.
• Spearhead the setup and organization of mock-up or actual stores for training simulations ensure store cleanliness, organization, and readiness of materials and inventory.
• Accurately generate, manage, and update training reports including both standard reports and ad-hoc/custom reports as defined by the training system and operational requirements.
• Establish tools and mechanisms to track employee progress and evaluate training effectiveness, ensuring alignment with job standards and expected performance outcomes.

Qualifications:

• Candidate must possess at least a Bachelor's/College Degree in Business Administration or equivalent.
• Proven work experience as a Trainer, Training Specialist, or in an equivalent operational role (e.g., Restaurant Manager, Supervisor) with strong background in staff development and operational training.
• Must be willing to be assigned at Frankie's Headquarters – Kapitolyo, Pasig and to be deployed to various sites or stores during New Store Openings and other training-related activities as needed.
• Must be willing to work extended hours and to work on weekends and holidays.

What We Offer:

At Frankie's New York Buffalo Wings, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, you will enjoy a range of benefits including:

• HMO Provision
• Generous paid time off and holiday leave
• Opportunities for career advancement and skills development
• Discounts on Frankie's products
• A positive and collaborative work culture