Training Associate

4 days ago

Pasig, National Capital Region, Philippines GICF Full time ₱900,000 - ₱1,200,000 per year

We are seeking a
Training Associate (Associate–Specialist Level)
to join our growing team in Ortigas, Pasig City. The Trainer will be responsible for facilitating New Hire Training, refresher programs, and upskilling initiatives to ensure that employees meet performance expectations and deliver excellent customer service.

This role is ideal for current BPO agents or trainers who want to take their career to the next level in training and development.

Key Responsibilities

  • Conduct New Hire Training (NHT) sessions covering communication, customer service, technical, and product/process knowledge.
  • Facilitate refresher and upskilling training for tenured employees.
  • Monitor trainee performance through assessments, coaching, and feedback sessions.
  • Collaborate with Operations, Quality, and HR to address training gaps.
  • Keep training materials updated and aligned with business needs.
  • Promote a positive learning environment that motivates and engages employees.

Qualification

  • At least 6 months to 1 year experience as a Trainer, Learning Facilitator, or Subject Matter Expert (SME) in the BPO/Contact Center industry.
  • High-performing agents who aspire to transition into a Trainer role are also encouraged to apply.
  • Bachelor's Degree in Education, Communication, Psychology, Human Resources, or related field (preferred but not required).
  • Strong understanding of adult learning principles and BPO training methodologies.
  • Familiarity with contact center operations, tools, and performance metrics.
  • Excellent communication, presentation, and facilitation skills.
  • Proficient in MS Office tools and other workplace applications.
  • Willing to work onsite in Ortigas, Pasig City.

For interested applicants, send your resume to:

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