BPO Senior Operations Manager

2 days ago

Manila, National Capital Region, Philippines Talent Source Global Full time

Talent Source Global is a professional headhunting service specializing in both IT and non-IT roles across APAC and globally. Currently, we are supporting
our client, who is
an end-to-end solutions provider across Business Process Outsourcing, Contact Center, Digital Marketing, E-commerce
hiring 2 positions

[Unit] Senior Operations Manager (BPO)
| 200 ~ 500 FTEs | Salary PHP150k

[Division] Senior Operations Manager (BPO)
| 5
00 ~ 800 FTEs | Salary PHP180k

  • Manage the operational floor and implement business plans to optimize seat utilization and workforce efficiency.
  • Develop and implement strategic plans for continuous upskilling and talent development within the team.
  • Strengthen client relationships through effective communication, understanding client needs, and delivering tailored solutions.
  • Act as a trusted advisor to clients, providing actionable insights and strategies for their business growth and expansion.
  • Ensure transparency and alignment between client objectives and operational deliverables.
  • Develop and execute comprehensive business strategies to optimize revenues, control costs, and ensure profitability.
  • Take ownership of team performance and foster improvement through clear communication, delegation, and support.
  • Prepare and present detailed performance and operational reports for senior management and stakeholders.
  • Demonstrate a thorough understanding of client products and services to drive team excellence and client satisfaction.
  • Adhere and ensure project members adherence to company rules and regulations and IT security processes and ensure data confidentiality of all information at all times.
  • Develop and enhance the coaching skills of all leaders to ensure effective mentorship and talent development.
  • Update team members on process and policy changes, ensuring alignment with client and organizational requirements.
  • Facilitate discussions on probationary scorecards, operational policies, and expectations to promote continuous improvement.

Qualifications

  • Over 10 years of experience in the multinational BPO/Call Center industry.
  • At least 2 years of similar experience; must be SOM with a similar scale of FTEs management.
  • Skilled in identifying issues, performing root cause analysis (RCA), and executing actionable improvement plans.
  • Fluent in English communication.

Benefits

  • Allowance: PHP 1500 monthly meal allowance from Day 1
  • HMO: Day 1 coverage + 1 free dependent
  • Optional to enroll one more (premium will be salary deducted)
  • Paid Leaves: 10 VL (earned monthly); 10 SL (earned monthly); Annual Leaves; 1 Birthday Leave; 3 Emergency Leaves (supporting docs required); Govt-mandated leaves
  • Annual Leaves are available for Full-Time employees (probationary for 6 months before regularization), except for Emergency Leaves.

  • BPO Operations Manager

    1 week ago

    Manila, National Capital Region, Philippines CEF Solutions Inc. Full time

    ABOUT US:CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent...

  • Senior Manager, Operations

    2 weeks ago

    Manila, National Capital Region, Philippines Point Full time ₱840,000 - ₱1,680,000 per year

    LocationThis is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.Role HoursThe expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).About Point Real Impact, Real People:Our mission at Point is to...

  • Senior Operations Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Cognizant Full time $50,000 - $1,500,000 per year

    Educational Attainment:Graduate / Postgraduate of any 4yr courseKey Requirements:Should have handled a team of 300+ associates, for a 24X7 operations12+ years relevant experience as a Senior Manage level with a major portion in team leading responsibilitiesSound understanding of the BPO industry processes, specifically Contact Center set up & matricesShould...

  • BPO Healthcare Team Leader

    1 week ago

    Manila, National Capital Region, Philippines Global Group Innovative Services, Inc. Full time

    HIRING: Healthcare Team Leader (BPO)Location: Onsite – QC BridgetowneSchedule: Night ShiftSalary: Php 45,000–50,000Start Date: ASAPWe are looking for an experienced Healthcare Team Leader to join our growing team. The ideal candidate must have solid experience handling US Healthcare accounts in a BPO setting.Qualifications:3–4 years of experience as a...

  • Experienced Healthcare QA Manager – BPO

    1 week ago

    Manila, National Capital Region, Philippines Global Group Innovative Services, Inc. Full time

    HIRING: Healthcare QA Manager – BPOLocation: Onsite – Quezon CitySchedule: Night ShiftSalary: Php 100,000–120,000Start Date: ASAPWe are looking for a highly experienced Healthcare QA Manager to lead and manage quality assurance operations for healthcare accounts in a BPO environment.Qualifications:4–5 years experience as a QA Manager handling...

  • Operations Manager – PHRN

    1 week ago

    Manila, National Capital Region, Philippines GGIS - Global Group Innovative Services Full time

    PHRN Operations Manager (PHRN) with 1 year exp Sr ops manager in BPOJoin a leading healthcare BPO organization and take the next step in your leadership career.Compensation Package:₱150,000.00 – Base Rate₱5,000.00 – Program-Specific Allowance₱2,800.00 – Non-Taxable AllowanceTotal Compensation Package: ₱157,800.00 per monthSigning Bonus: ₱50,...

  • Compliance Specialist

    6 days ago

    Manila, National Capital Region, Philippines Eden Senior Care Full time

    Job Title:Compliance SpecialistTime Zone:9 AM to 5 PM Central Standard Time (CST)About Eden Senior Care:Eden Senior Care is a dynamic and rapidly growing senior living operator. We are committed to providing exceptional care and creating vibrant communities for our residents. We are seeking a Compliance Specialist to join our team and ensure that our...

  • Legal Assistant

    2 weeks ago

    Manila, National Capital Region, Philippines Eden Senior Care Full time

    Eden Senior Care, founded in 2016, is a growing Healthcare Management company, focused on managing and operating Skilled Nursing, Rehabilitation and Assisted Living communities in Minnesota & Wisconsin. Our mission with each community is to support their success by providing strong leadership, corporate support, and the resources and tools to realize their...

  • Director - Finance Operations

    1 week ago

    Manila, National Capital Region, Philippines E-Solutions Full time

    Work Set Up:Onsite | Makati, Pasig, or McKinleyRole OverviewThe role is responsible for leading large-scale Finance & Accounting (F&A) operations, managing senior client stakeholders, and driving operational excellence across O2C, R2R, and P2P processes. The position requires strong leadership, deep domain expertise, and the ability to deliver measurable...

  • HRBP Lead – BPO Industry

    1 week ago

    Manila, National Capital Region, Philippines Moder Solutions Inc. Full time

    HRBP Lead - Ayala, AlabangModer Solutions Inc.Alabang Town Center, Muntinlupa City, Metro ManilaFull time | Onsite | GYMinimum Qualifications:At least 5 years of experience in Human Resources, preferably within the BPO (Business Process Outsourcing) industry, with strong exposure to HR Generalist functions, onboarding processes, and compliance...