BPO Healthcare Team Leader

1 week ago


Manila, National Capital Region, Philippines Global Group Innovative Services, Inc. Full time

HIRING: Healthcare Team Leader (BPO)

Location: Onsite – QC Bridgetowne

Schedule: Night Shift

Salary: Php 45,000–50,000

Start Date: ASAP

We are looking for an experienced Healthcare Team Leader to join our growing team. The ideal candidate must have solid experience handling US Healthcare accounts in a BPO setting.

Qualifications:

  • 3–4 years of experience as a Healthcare Team Leader or Senior Team Leader
  • Strong background in managing Healthcare/RCM/Medical Billing/US Healthcare operations
  • Proven experience handling and coaching teams
  • Able to work onsite and on night shift
  • Can start immediately

Key Responsibilities:

  • Lead, mentor, and manage team performance
  • Ensure service delivery meets client and business expectations
  • Handle escalations, reports, and performance improvements
  • Collaborate with operations and support teams to drive KPIs


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