Experienced Healthcare QA Manager – BPO
1 day ago
HIRING: Healthcare QA Manager – BPO
Location: Onsite – Quezon City
Schedule: Night Shift
Salary: Php 100,000–120,000
Start Date: ASAP
We are looking for a highly experienced Healthcare QA Manager to lead and manage quality assurance operations for healthcare accounts in a BPO environment.
Qualifications:
- 4–5 years experience as a QA Manager handling Healthcare accounts in BPO
- Solid experience across multiple companies in healthcare QA operations
- Strong knowledge of healthcare processes, compliance, and quality standards
- Proven experience managing and coaching QA teams
- Can work onsite and on night shift
- Ready to start immediately
Key Responsibilities:
- Oversee QA processes and ensure high-quality performance for healthcare accounts
- Develop, implement, and maintain QA standards and best practices
- Monitor team performance, provide feedback, and drive continuous improvement
- Handle escalations and ensure compliance with client and company standards
- Collaborate with operations to improve service delivery and KPIs
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