Loan Processing Officer

Salmon – Who We Are and What We Do

Salmon is a rapidly growing consumer fintech group, founded in July 2022 with the vision of building the leading credit-led neobank in Southeast Asia. We chose the Philippines as our launch market and are now a licensed consumer lending company, currently working toward securing a full banking license (subject to BSP approval).

Salmon was established by three co-founders who previously built and held senior leadership roles at Tinkoff, a highly successful, tech-driven bank that achieved a market capitalization of over US$20 billion.

Our team is composed of world-class finance and technology professionals from across the globe. We are backed by premier investors, including the International Finance Corporation (IFC) — a member of the World Bank Group, ADQ — a sovereign investment company of the Government of Abu Dhabi, and other leading fintech investors.

At Salmon, we are building a technology-driven financial platform designed to operate seamlessly 24/7/365. Our mission is to create thousands of jobs and provide millions of Filipinos with reliable, high-quality access to financial services. We invite you to be part of this journey as we shape the future of finance together.

About the Role – Loan Processing Officer

As a Loan Processing Officer, you will play a key role in driving customer acquisition and loan application conversions through proactive lead management and customer engagement. You will be responsible for handling pre-approved motorcycle loan leads, ensuring a fast response time, and guiding customers through the application process with professionalism and compliance.

Key Responsibilities

1. Lead Management & Calling

2. Conduct timely outbound calls to pre-approved Moto Loan leads assigned via Creatio.

3. Ensure speed-to-first-call ≤5 minutes for new leads.
4. Execute multiple follow-ups (minimum 3 attempts) per lead within the first 48 hours.

5. Maintain accurate call dispositions (answered, rejected, no answer, call back, interested, etc.) in the system.

6. Customer Engagement & Conversion

7. Deliver a professional and compliant telesales script (English/Tagalog) that highlights exclusivity, ease of process, and dealer benefits.

8. Probe to identify the customer's need for a motorcycle and guide them on available terms, downpayment, and models.
9. Handle objections (e.g., budget, timing, interest rate) using approved rebuttals.

10. Convert interested leads into applications, coordinating next steps with Sales Ambassadors and Booking teams.

11. Coordination & Handoff

12. Schedule follow-up appointments or direct handoff of hot leads to on-ground Sales Ambassadors.

13. Liaise with Verification/Back Office to ensure smooth transition of customer files.
14. Provide daily updates to Team Lead on lead quality and customer objections.

Requirements

• 1–3 years experience in telesales, outbound calling, or customer service (preferably in financial services, lending, telco, or BPO).
• Fresh graduates with strong communication skills can also be considered if they show the right attitude and coachability.
• Exposure to consumer lending / motorcycle or auto loan sales is a strong advantage.

Core Skills

• Communication: Clear, persuasive, and trilingual(English , Tagalog and or Kapampangan,Ilonggo,Bisaya ). Able to adjust tone depending on customer type.
• Sales ability: Can probe needs, handle objections (price, terms, timing), and push towards next steps without being aggressive.
• Customer service orientation: Balances sales targets with building trust and professionalism.
• Tech-savvy: Comfortable using CRM tools (Creatio, Salesforce, or similar), auto-dialers, and mobile apps.
• Time management: Able to manage high daily call volumes and stick to follow-up schedules.
• Documentation: Accurate in logging call outcomes, follow-up notes, and compliance remarks.

Job Type: Full-time

Pay: Php20, Php27,000.00 per month

Benefits:

• Additional leave
• Health insurance
• Paid training
• Promotion to permanent employee
• Work from home

Application Question(s):

• Are you amenable to work on a Hybrid Work Arrangement?
• How much is your expected salary?
• Can you start immediately?

Experience:

• Sales: 1 year (Required)

Work Location: In person