Policy and Client Administrator

2 weeks ago

Taguig, National Capital Region, Philippines Mercer Full time ₱900,000 - ₱1,200,000 per year

We are seeking a talented individual to join our Benefits Operations at Mercer. This role will be based in Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.

Policy and Client Administrator
We will count on you to:

  • Ensure effective delivery of benefits services to clients and stakeholders
  • Manage complex benefits operational assignments
  • Analyse and resolve issues and discrepancies in benefits data files
  • Maintain and support operational systems and tools for optimal functionality
  • Generate and present operational reports with insights and recommendations
  • Perform daily operational tasks including data analysis, system support, and reporting
  • Provide testing support for new system and tool implementations
  • Utilise technical tools to manage client data accurately and maintain data integrity
  • Manage client requests, ensuring timely and accurate completion with high client satisfaction
  • Act as a subject matter expert, guiding and supporting junior team members
  • Lead projects focused on process improvements and operational efficiency
  • Stay updated on industry trends and best practices to identify improvement opportunities

What you need to have:

  • At least a Bachelor's degree in any field
  • Minimum 2 years in Insurance Operations
  • Good work ethics with high level of integrity, detailed oriented, compliant and process driven

What makes you stand out:

  • Good communication and interpersonal skills
  • Willing to learn and take on new challenges
  • Excellent coordination skills and ability to work with multiple stakeholder

Why join our team:

  • We help you be your best through professional development opportunities, interesting work and supportive leaders.
  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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