Fund Administration

Job Description

You will be responsible for client relations and will lead the team (including Managers, Senior Officers and Officers) to achieve and meet their needs. Specific responsibilities include the following:

• As the team leader, you will leverage your past experiences as well as excellent organizational skills, sound judgment, the ability to prioritize tasks, and strong personal character to help your team perform and grow. Your team will benefit from your good listening skills, tailored coaching, and planning;
• You will guide your team in completing their tasks, and by extension acting as the final level of review;
• As the central point of contact for your accounts, you will identify and anticipate potential issues, allowing you to assess risks accurately and provide appropriate solutions to meet client needs;
• You will guarantee all operational aspects of the account and will be in charge of the coordination and validation of all work delivered by the team;
• Be a subject matter expert on Funds of Funds and Static transactions and procedures and can resolve high complexity day-to-day situations and requests.
• Develop and support the team by providing a framework for adherence to procedures and policies, ensuring that your team members receive adequate training and constructive support.
• Demonstrate strong leadership skills by supervising a team of 15-20 individuals with 3–5 direct reports, conducting regular 1:1s to engage with team members, and fostering a positive work environment.
• Build and maintain internal and external relationships while organizing and leading training sessions to enhance team knowledge and capabilities.
• Ensure client deliverables are input in workflow planner and adequate resources are allocated to ensure staff are fully utilized.
• Review investment capital calls and distributions including mailbox management, wire instructions confirmation and capturing amounts in Efront, etc.
• Review static data records in the system against source documents to ensure accuracy and completeness.
• The individual will be entrusted with B-signatory rights for authorizing payments in the system.
• Supporting the team efforts with regards to internal reporting (compliance, internal audit, maintenance of process documentation (corporate knowledge base WIKI, etc.)
• Investigation management with investment professionals, accountants and tax specialists with regards to cash flows of investments, including unfunded commitment difference
• Serves as the escalation point for internal and external parties on unresolved servicing issues and concerns
• Represents the team in platform-wide initiatives (e.g. handover, onboarding), provides solution-oriented guidance to stakeholders, and proactively voices potential concerns.
• Proactively runs high complexity projects or initiates independently and drives Team-relevant system and process changes and enhancements.
• Provides his/her superior with constructive and meaningful solutions beyond their immediate area of responsibility and keeps on the oversight of all assigned tasks.

Your Profile

• 8 to 15 years of experience in asset management, preferably within fund houses, fund administrators, or the Big Four, is highly valued.
• Strong knowledge of Fund structures, Funds of Funds and eFront.
• A minimum of 4 to 5 years of leadership experience is required.
• Possess a comprehensive understanding of fund accounting processes.
• Proficient in reviewing complex processes, managing escalated client issues, and nurturing client relationships.
• Skilled in establishing and monitoring key performance metrics to enhance team performance and operational efficiency.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills to facilitate collaboration with clients and internal stakeholders.
• Happy to work as part of an international team;
• A strong interest to learn and develop a strong career in fund administration in Philippines and other international offices.