Organizational Development Trainer

22 hours ago

Quezon City, National Capital Region, Philippines OFFSHORE BUSINESS PROCESSING INC. Full time $40,000 - $60,000 per year

Job Summary

  • HMO on Day 1
  • Receive promising perks and rewards
  • Experience travel opportunities
  • Get recognized for what you do
  • Achieve work-life balance
  • Improve exponentially with enhanced learning

Responsibilities

  • To train, support and mentor associates on required skills per client request
  • To assist the Training Supervisor with tasks and responsibilities related to the post
  • To set a timeline or training calendar cycle, which promotes increased operational efficiency
  • To carry out strict process compliance on all levels within the team
  • To update and review training plans that adapt to business needs
  • To participate and contribute on weekly, bi-weekly and monthly business review meetings
  • To administer Learning and Performance Needs Analysis (LPNA) on current team members
  • To conduct and develop effective training techniques or methods to new hires and existing team
  • members
  • To identify and provide essential information for the trainees' and team members' development and needs
  • To develop and update training curriculum through coming up with the best resolutions and applying it accordingly
  • To ensure high customer satisfaction through conducting NPS surveys at a defined frequency
  • To plan and provide training support and development plans for team members
  • To come up and conduct refresher training for existing team members that develop key skills that are essential for their respective accounts and roles Design and implement training programs
  • Evaluate the outcomes of training sessions and maintain records of trainees' progress and achievements
  • To facilitate or manage soft skills training such as for back-office, voice, leadership and customer experience

Requirements

  • Must be a college graduate or completed at least 2-years in college
  • Proven background and/or experience in Designing, Planning, Rollout, Follow Through and Evaluation of Organizational Training Initiatives
  • Proven background and/or experience working/collaborating directly with clients/stakeholders in proposals, training delivery, presentations, follow throughs and business reviews
  • Amenable to flexible work schedules and flexible working hours as determined by business need/s
  • Willing to be assigned for both Ortigas, Pasig City and/or Cubao, Quezon City
  • Available to start ASAP

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