Client Success Manager

9 hours ago

San Fernando, Ilocos, Philippines INS Back Office Solution System Incorporated Full time ₱900,000 - ₱1,200,000 per year

The Client Success Manager is responsible for overseeing a specific team or group of individuals to ensure the successful completion of tasks, projects, or goals. The primary goal of a Client Success Manager is to build strong, long-term relationships with clients by understanding their needs, addressing their concerns, and helping them achieve their desired outcomes.

Responsibilities:

Leadership and Team Management

  • Team Monitoring Activities
  • Team Development
  • Team Management

Client Management

  • Daily Client Management
  • Onboarding of New Clients
  • Business Review Every Quarter (QBR)
  • Handling Escalations and Problem Resolutions
  • Weekly/Bi-weekly Client Meetings
  • Training with Clients and VAs

Reporting

  • Monthly Business Review
  • Quarterly Business Review
  • End Of Week

Qualifications:

  • With at least 2 years of Experience in a BPO Industry as a Team Lead/Supervisor
  • Client Facing Experience is a must
  • B2B experience preferred but not required
  • Insurance or general VA management experience is a plus.
  • Knows how to formulate/navigate google sheet/excel, PowerPoint/slides
  • Has excellent production, planning, negotiation and problem solving skills.
  • Excellent leadership skills with the ability to manage others successfully to achieve outcomes.
  • Ability to communicate and manage projects effectively in a matrixed work environment.
  • Demonstrates creativity in process management and problem resolution.
  • Ability to present self to clients, vendors/suppliers confidently and professionally.
  • Excellent communication skills
  • Strong record of achievement in the current position.
  • Solid analytical skills.
  • Results-oriented; solid work ethics.

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