OTA Specialist

Job description:

Job Overview:

We are looking for a skilled and experienced OTA Specialist / Travel Agent Specialist / Reservation Officer to join our team. The ideal candidate will have at least 3 years of experience working in hotel reservations, specifically with OTA (Online Travel Agency) platforms such as Agoda, , Opera, and other major reservation websites. This role is critical in ensuring that our property maintains a strong presence across online booking platforms, and in optimizing reservations for maximum occupancy and revenue.

Key Responsibilities:

• Online Travel Agency (OTA) Management:
• Manage and maintain the hotel's presence on major OTA platforms such as Agoda, , Expedia, and other relevant travel websites.
• Ensure that room rates, availability, and promotional offers are updated and accurate on all OTA platforms.
• Monitor and adjust rates in line with market trends, competition, and hotel demand.
• Troubleshoot and resolve any issues related to OTA listings, bookings, or customer feedback.
• Reservation Management:
• Handle reservation inquiries via email, phone, and the hotel's website.
• Accurately input and manage reservations into the property management system (PMS), such as Opera.
• Confirm reservations, process cancellations, and manage any changes or special requests from guests.
• Ensure that room inventory is updated in real-time across all platforms, preventing overbookings and ensuring smooth operations.
• Relationship Management with OTAs:
• Develop and maintain positive relationships with key account managers from various OTA platforms.
• Work closely with OTA representatives to resolve issues, optimize content, and improve the hotel's ranking on OTAs.
• Coordinate with OTAs for any joint marketing or promotional opportunities to boost the hotel's visibility.
• Reporting & Analytics:
• Generate and analyze performance reports from OTAs, including booking trends, revenue data, and occupancy rates.
• Track and report on the hotel's performance on OTAs, comparing it with competitors in the region.
• Use the data to recommend strategies for increasing bookings, improving rankings, and optimizing revenue.
• Revenue Management Support:
• Collaborate with the Revenue Manager to implement dynamic pricing strategies and maximize revenue from OTA bookings.
• Adjust room rates based on demand, market conditions, and competitor pricing.
• Monitor occupancy levels and adjust promotions or special offers to improve booking performance during low-demand periods.
• Customer Service & Communication:
• Address guest inquiries, concerns, or issues related to their reservations via OTAs.
• Ensure a smooth guest experience from booking to check-in, proactively communicating important details and information to guests.
• Assist guests with any specific booking requests or concerns related to their reservations on OTAs.
• Booking and Cancellation Policies:
• Ensure compliance with hotel's booking and cancellation policies when dealing with OTA reservations.
• Work closely with the front office team to ensure that all reservation information is communicated accurately and efficiently.
• Monitor and process no-shows, cancellations, and modifications to ensure minimal impact on hotel occupancy.

Qualifications & Skills:

• Experience: Minimum 3 years of experience working in hotel reservations, with a focus on OTAs and online booking systems.
• Proficiency with OTAs & Reservation Software: Strong working knowledge of popular OTA platforms (Agoda, , Expedia, etc.) and property management systems (PMS), such as Opera, is required.
• Customer Service: Excellent communication and customer service skills, with the ability to manage guest concerns and reservations effectively.
• Analytical Skills: Ability to analyze booking trends and performance data to make informed decisions and optimize reservations.
• Attention to Detail: Highly detail-oriented with the ability to manage multiple reservations and platforms without error.
• Time Management: Strong organizational and time-management skills to efficiently handle a large volume of reservations and tasks.
• Technology Proficiency: Familiar with reservation software, Microsoft Office, and OTAs' extranets.
• Languages: Fluency in English (both written and verbal) is required. Additional languages are a plus.

Education:

• High school diploma or equivalent required; a degree in hospitality management, tourism, or a related field is preferred.

Additional Requirements:

• Ability to work flexible hours, including weekends and holidays, as needed.
• Ability to thrive in a fast-paced environment with strong multitasking abilities.
• Strong problem-solving skills, especially when dealing with reservations and booking issues.
• A proactive attitude towards improving hotel visibility and occupancy rates.

Job Types: Full-time, Permanent

Pay: Php23, Php25,000.00 per month

Benefits:

• Paid training
• Pay raise

Ability to commute/relocate:

• Parañaque: Reliably commute or planning to relocate before starting work (Required)

Experience:

• OTA: 1 year (Required)

Language:

• English (Required)

Work Location: In person