Experienced Guest Relations Agent

5 days ago

Quezon City, Philippines Hallson Hospitality Co Full time

Experienced Guest Relations Agent (Short Term Rental Industry) COMPANY OVERVIEW Welcome to Hallson Hospitality Co., a premier property management and real estate investment company based in Nashville, TN. Founded with a passion for creating beautifully designed short-term rental properties, we specialize in curating an exceptional collection of accommodations that offer an elevated experience for our guests. At Hallson Hospitality Co., we take pride in upholding the highest standards across all our properties. Our commitment to providing unparalleled guest experiences sets us apart in the industry. From the moment guests arrive, our dedicated team ensures their stay is seamless and extraordinary, turning moments into cherished memories. POSITION SUMMARY Your role as the Guest Experience Specialist makes you the voice of our brand and, in most cases, the first point of contact. We believe that every guest deserves an unforgettable experience. Your attention to detail, excellent communication skills, and ability to handle multiple tasks will be vital in this role. As a valued member of our Guest Experience department, you\'ll spend your days handling reservation inquiries and bookings remotely, conducting reservation folio audits, managing guest concierge services, overseeing resolution cases, and fulfilling various administrative tasks. You\'ll use tools like Guesty for property management, Conduit for communications, Breezeway for task management, and Monday.com for task organization. To effectively handle these responsibilities, we require an individual who is self-motivated, highly efficient, and dedicated to delivering professional and empathetic service to our guests. If you\'re skilled in communication, adaptable to change, and a quick learner, we want to hear from you Join us in creating unforgettable guest experiences, all from the comfort of your own workspace. RESPONSIBILITIES Respond to guest inquiries via Property Management Software (PMS), email, text, and phone Communicate with guests before and during their stay to ensure they have all the information they need Collaborate with our local team to address in-stay guest inquiries or issues Contribute to creating and maintaining accurate property listings across all Online Travel Agencies (OTAs). Manage and update property and guest tasks efficiently using platforms such as ClickUp and Breezeway Fulfill guest concierge requests and conduct online research to provide local recommendations or services as needed Demonstrate a commitment to delivering a 5-star guest experience through proactive problem-solving and exceptional service QUALIFICATIONS At least 3 years of experience working in both guest service and administrative roles in the short-term rental industry Must have excellent English skills, both written and verbal Must have experience working with a US, Canadian, Australian, or UK-based employer Experience with Guesty Property Software is strongly preferred Experience with Airbnb and HomeAway/VRBO is strongly preferred Experience with Google Suite, Monday.com, and Slack is highly preferred Experience with the Breezeway software platform is a plus This position requires working nights and weekends to support guest arrivals and urgent requests ADDITIONAL DETAILS Base pay range: $12,000.00/yr - $18,000.00/yr Company pay range: This range is provided by Hallson Hospitality Co. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. IsExpired: false #J-18808-Ljbffr

  • Guest Service Agent

    2 days ago

    Makati City, National Capital Region, Philippines Dusit Thani Manila Full time ₱250,000 - ₱500,000 per year

    Be the face of heartfelt hospitality.As a Guest Services Agent, you'll handle front desk operations, including reception, cashiering, guest relations, and reservations. This multi-functional role offers cross-training across key hotel departments.Key Responsibilities:Welcome guests and manage check-in/check-outProcess payments and foreign exchange...

  • Agent, Guest Services

    1 week ago

    Paranaque City, Calabarzon, Philippines Melco Resorts & Entertainment Full time ₱250,000 - ₱450,000 per year

    REQ13404 Agent, Guest Services (Open)POSITION SUMMARY: The Agent, Guest Services is an individual who answers multi-line calls, assists with the inquiries and/or directs the calls to the appropriate destinations promptly.The agent is tasked with providing professional and swift service to guests and facilities at the property in an informed and timely...

  • Agent, Guest Services

    1 week ago

    City of Dreams, Philippines Melco Resorts & Entertainment Full time ₱15,000 - ₱45,000 per year

    Agent, Guest ServiceslocationsCity of Dreams Manilatime typeFull timeposted onPosted Todaytime left to applyEnd Date: December 8, days left to apply)job requisition idREQ13404REQ13404 Agent, Guest Services (Open)POSITION SUMMARY:The Agent, Guest Services is an individual who answers multi-line calls, assists with the inquiries and/or directs the calls to the...

  • Manager – Guest Relations

    3 weeks ago

    Cebu City, Philippines Dusit Hotels and Resorts in Davao Full time

    POSITION Job Description PRIMARY RESPONSIBILITIES Guest Service Responsibilities Guest Relation Officer should standby at all time in the lobby. The Guest Relation Officer’s main responsibility is to warmly welcome (& farewell) all the guests arriving at the hotel, escort them from the main door to the Front Desk & from the Front Desk to their room. The...

  • Reservations Agent

    4 hours ago

    Cebu City, Central Visayas, Philippines Sheraton Hotels & Resorts Full time ₱150,000 - ₱250,000 per year

    Additional InformationReservations AgentJob Number Job CategoryReservationsLocationSheraton Cebu Mactan Resort, Punta Engano Road, Cebu, Philippines, Philippines, 6015VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...

  • Reservations Agent

    1 week ago

    Quezon City, National Capital Region, Philippines MicroSourcing Full time ₱144,000 - ₱600,000 per year

    Discover 100% YOU with MicroSourcingPosition: Reservation Agent (Fixed Term - 6 months)Location: Eastwood, Quezon CityWork Setup & Shift: Onsite | Dayshift Why join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life...

  • Front Office Agent

    2 days ago

    Angeles City, Central Luzon, Philippines angeles beach club resorts, corp. Full time ₱150,000 - ₱250,000 per year

    Fields Plaza Hotel is where luxury meets comfort in the heart of Angeles City, Pampanga. Known for its stylish, fully furnished suites and personalized service, the hotel offers guests a home-away-from-home experience — just minutes from Clark and the city's best dining, shopping, and entertainment spots.We're looking for a FRONT OFFICE AGENT to join our...

  • Agent, Casino Services

    1 week ago

    Paranaque City, Calabarzon, Philippines Melco Resorts & Entertainment Full time ₱15,000 - ₱45,000 per year

    REQ13405 Agent, Casino Services & Reservations (Open)POSITION SUMMARY: The Agent, Casino Services and Reservations is an individual who answers multi-line calls, assists with the enquiries and/or directs the calls to the appropriate destinations promptly.The agent is tasked with providing professional and swift service to guests and facilities at the...

  • Sales and Reservation Agent

    1 week ago

    Quezon City, National Capital Region, Philippines Pick a Trip Travel and Tours Full time ₱180,000 - ₱250,000 per year

    SM City Novaliches,Quirino Hwy, Novaliches, Quezon City, 1116 Metro ManilaResponsibilitiesProvide clients with accurate travel information, customized itineraries, and competitive pricing.Promote travel packages, insurance, and other related services using effective selling techniques.Advise clients on transportation options, travel dates, costs, and...

  • Agent, Casino Services

    1 week ago

    City of Dreams, Philippines Melco Resorts & Entertainment Full time ₱250,000 - ₱500,000 per year

    Agent, Casino Services & ReservationslocationsCity of Dreams Manilatime typeFull timeposted onPosted Todaytime left to applyEnd Date: December 8, days left to apply)job requisition idREQ13405REQ13405 Agent, Casino Services & Reservations (Open)POSITION SUMMARY:The Agent, Casino Services and Reservations is an individual who answers multi-line calls, assists...