Operations Manager USRN

2 days ago


Pasig, National Capital Region, Philippines Freelancing Philippines Full time ₱2,280,000 - ₱2,352,000 per year

Key Responsibilities:

  • Manage overall program performance, including revenue, profitability, billing, and client retention.
  • Lead and develop staff through training, coaching, and performance management.
  • Ensure compliance with contracts and service level agreements (SLAs); maintain strong client relationships and satisfaction.
  • Partner with cross-functional teams (HR, Training, Quality, Workforce Management) to resolve issues and improve operations.
  • Foster a positive, engaging work environment; handle employee relations effectively.
  • Monitor industry trends, vendor relationships, and operational best practices to drive continuous improvement.
  • Conduct regular business and performance reviews with internal leaders and clients.

Job Type: Full-time

Pay: Php190, Php197,000.00 per month

Work Location: In person



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