1st Party Collections Specialist
1 week ago
Remote Employee BPO has an outstanding opportunity for you
Role: 1st Party Collections Specialist
Compensation: Competitive Basic Salary
Bonus: 5,000 Perfect Attendance
Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable).
Work Schedule: 5-day work week, Monday to Friday, 8pm to 5am Philippine time
Work Setup: WFO (San Fernando, Pampanga)
Job Duties and Responsibilities:
- Minimum of 60 outreaches per day, either by phone or other means
- Negotiate payment in full or secure a payment arrangement.
- Create a sense of urgency on non-paying debtors.
- Work closely with the client support representative to resolve disputes.
- Meet/exceed monthly phone, activity & fee quotas.
Qualifications:
- Prior Collections experience.
- Must speak English
- Attention to detail and accuracy
- Ability to multi-task
- Aptitude for technology
- Skilled in negotiations
- Articulate communication skills both verbally and in writing
- Time management and interpersonal skills
Required / Must-have Skills:
- Collection Experience
- Dispute Resolution/Coordination experience
- Self-Motivated
- Problem solver
- Quality English-speaking skills.
- Proficiency with the software/tools: Netsuite and Salesforce
- Handles moderate stress well and is not easily overwhelmed.
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