front office clerk

3 days ago

Dasmariñas, Calabarzon, Philippines ELIJAH ROYCE HOTEL AND RESIDENCES INC. Full time ₱150,000 - ₱250,000 per year
  • Register guests and assigns rooms. Accommodates special requests whenever possible.
  • Assists in pre-registration and blocking of rooms for reservations.
  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  • Understands room status and room status tracking.
  • Knows room locations, types of rooms available, and room rates.
  • Must be sales-minded. Presents options and alternatives to guests and helps in making choices.
  • Uses suggestive selling (upselling) techniques to sell rooms and to promote other services of the hotel.
  • Knows the location and types of available rooms as well as the activities and services of the property.
  • Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
  • Possesses a working knowledge of the reservations section. Takes same day reservations and future reservations when necessary.
  • Knows cancellation procedures.
  • Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
  • File room key cards. (applicable to Elijah Hotel and Residences)
  • Knows how to use front office equipment and hotel management system (PMS).
  • Process guest check-outs.
  • Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
  • Follows procedures for issuing and closing safe deposit boxes used by guests.
  • Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
  • Uses proper telephone etiquette.
  • Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, foreign currency exchange etc.
  • Uses proper mail, package, and message handling procedures and record details in the courier Mail Register as what the Concierge is doing.
  • Advise guest of any messages, mail, faxes, etc. received for them.
  • Inform guest of the room safe and mini-bar key and room key procedures.
  • Issue parking passes/validate valet parking tickets and breakfast coupon as well.
  • Communicate services and amenities of the hotel to guests.
  • Obtain proper identification for tax-exempt guests and attach the form to registration card.
  • Direct Bell Attendant to escort guest and transport their luggage to the room.
  • Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
  • Attends department meetings and briefings.
  • Reports any unusual occurrences or requests to the Front Office Manager or Duty Manager.
  • Knows all safety and emergency procedures, Is aware of accident prevention policies.
  • Maintains the cleanliness and neatness of the front desk area and lobby.
  • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
  • Advise guest of any messages, mail, faxes, etc. received for them.
  • Set the goal established by the management
  • And other duties maybe assigned from time to time.

Job Type: Full-time

Work Location: In person

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