CPS Learning Admin Senior Specialist

1 week ago

Makati City, National Capital Region, Philippines ING Full time ₱1,200,000 - ₱2,400,000 per year

This role is primarily accountable in managing stakeholders, performing quality assurance activities, and ensuring learning requests and queries from employees are being processed in accordance to the workplace instructions.

If you are good at:

Promptly and accurately handle learning requests at initial point of contact

Deliver excellent customer experience and quality service

Identify and coordinate exceptions, provide recommendation and triage to appropriate resources or groups

Provide education to employees on the self-service tools and guides of Learning Administration

Proactively take part in building a collaborative team and good client working relationships

Keep current with HR policies, procedures, programs and systems

Meet accuracy and service excellence SLAs and metrics

Liase with HR Partners and Learning stakeholders to resolve employee concerns, if necessary

Come up with process improvements in coordination with the Continuous Improvement group

Create and maintain workplace instruction and other

If you are:

College graduate

3-5 years of prior learning background, with experience in learning administration, end-to-end training coordination and logistics (including, but not limited to, scheduling of multiple sessions, program communications, inquiry management, vendor coordination, etc.)

Customer service skills and background (with HR background is a plus)

Ability to build positive relationship at work and with different stakeholders, both internal and external

Able to represent the ING core values and way of working

Commitment to achieving high levels of service excellence and able to work independently or within a team or under minimal supervision

Ability to analyze processes and come up with process improvements, whether big or small

Excellent communication skills (verbal and written) in English

Analytical and problem-solving skills

Good knowledge on customer service best practices, concepts, and procedures

Familiar with quality assurance activities

Highly organized and able to prioritize in a fast-paced and multi-tasking environment

High attention to details

Resourceful

Working knowledge on the use of Service Now and Learning Management System is a plus

If you can:

High-touch support for global and high-profile audience

Supervise small teams in terms of handling scheduled tasks and complicated requests

Proactive & hands-on approach on complex coordination support with minimal supervision

Able to communicate clearly and confidently with senior leaders and global stakeholders

Relationship-building and stakeholder management; collaboration with internal colleagues and external providers

Advanced Excel skills required (V-lookup, Pivot tables, other Excel formulas) for preparation and analysis of learning reports (e.g., enrolment reports; summary of evaluation responses)

Manage highly confidential information in a professional manner

Ability to deal with various customers in terms of rank and behavior.

Able to deliver difficult messages

Able to carry out confidence during uncertainties / unfamiliar expectations

Good time management to handle fast paced, multi-tasking and number driven work environment

Quick to adapt and learn while meeting service delivery expectations

If you'd like to work with:

ING Employees

ING Stakeholders Global

If you want to:

work in Ayala, Makati, the country's economic center

enjoy competitive compensation and allowances

be part of one of the most innovative and exciting digital bank in the world

be part of a diverse, creative, and energized team

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