CPS Learning Admin Junior Specialist

6 days ago


Makati City, National Capital Region, Philippines ING Full time ₱300,000 - ₱600,000 per year
  • REQ
  • 29/09/2025
  • Customer Loyalty
  • Makati City, Filipijnen
  • ING Hubs

This role is primarily accountable in managing and resolving employee & eternal requests and queries related to learning programs via variety of channels (ServiceNow, , and outbound call) within the defined service standards.

If you are good at:

  • Promptly and accurately handle training-related requests or inquiries at initial point of contract
    Identify and coordinate e- ceptions, provide recommendation and triage to appropriate resources or groups
  • Proactively take part in building a collaborative team and good client working relationships
    Deliver ecellent customer e- perience and quality service
  • Keep current with HR policies, procedures, programs, and systems related to learning and development
    Meet accuracy and service e- cellence SLAs and metrics
  • Liase with learning academies and/or local people services to resolve employee concerns, if necessary

If you are:

  • College graduate
    1-2 years of prior learning background, with e- perience in learning administration, end-to-end training coordination and logistics (including, but not limited to, scheduling of multiple sessions, program communications, inquiry management, vendor coordination, etc.)
  • Customer service skills and background (with HR background is a plus)
  • Ability to build positive relationship at work and with customers
  • Able to represent the ING core values and way of working
    Commitment to achieving high levels of service e- cellence and able to work independently or within a team or under minimal supervision
  • Ability to analyze processes and come up with process improvements, whether big or small
    E- cellent communication skills (verbal and written) in English
  • Analytical and problem-solving skills
  • Good knowledge on customer service best practices, concepts, and procedures
  • Highly organized and able to prioritize in a fast-paced and multi-tasking environment
  • High attention to details
  • Resourceful
  • Working knowledge on the use of Service Now and Workday is a plus

If you can:

  • Manage highly confidential information in a professional manner
  • Ability to deal with various customers in terms of rank and behavior.
  • Able to deliver difficult messages
    Able to carry out confidence during uncertainties / unfamiliar e- pectations
  • Good time management to handle fast paced, multi-tasking and number driven work environment
    Quick to adapt and learn while meeting service delivery e- pectations

If you'd like to work with:

  • ING Employees
  • ING Stakeholders Global

If you want to:

  • work in Ayala, Makati, the country's economic center
  • enjoy competitive compensation and allowances
    be part of one of the most innovative and e- citing digital bank in the world
  • be part of a diverse, creative, and energized team

Your place of work

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Questions? Just ask

ING Recruitment team

Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.



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