Lead ServiceNow Technical Consultant – CASE

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We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the Role

As a
Lead ServiceNow Technical Consultant CASE
, you will play a pivotal role in guiding our enterprise customers across APAC to unlock the full potential of the ServiceNow platform. You will lead technical solutioning, hands-on delivery, and advisory for complex implementations across key modules such as
ITSM, HAM/SAM, SPM, and HRSD
.

This is a
customer-facing technical leadership role
where youll design solutions, provide technical advisory, and oversee delivery to ensure successful adoption of ServiceNow. You will also mentor consultants, contribute to Fujitsu's ServiceNow practice growth, and help shape technical best practices across the region.

This role reports to the
Principal Consultant / CASE Manager
and is based in
Philippines
, with work across the APAC region.

This role offers a permanent position with a work-from-home arrangement (onsite presence required 1-2 times per month).

Responsibilities and Accountabilities

• Lead end-to-end ServiceNow solution design and delivery across multiple domains (ITSM, ITAM/HAM/SAM, SPM, HRSD).
• Act as a trusted technical advisor to customers, aligning ServiceNow capabilities with business outcomes.
• Drive technical delivery of CASE (Customer Advisory & Support Experience) entitlements, ensuring high-quality implementations.
• Support pre-sales activities by providing technical input, scoping, and solution demos for new opportunities.
• Mentor junior consultants and foster knowledge-sharing across the ServiceNow practice.
• Stay up to date on new ServiceNow releases and guide customers on technical upgrade impacts and adoption.
• Ensure ServiceNow solutions adhere to best practices, scalability standards, and security/compliance requirements.

Requirements and Experience

Must-Have Technical Skills:

• 7+ years experience in
  ServiceNow solutioning, delivery, or support
  , including enterprise-scale implementations.
• Strong knowledge of
  ITSM
  , plus at least
  2 of the following: HAM/SAM, SPM, HRSD
  .
• Deep understanding of ServiceNow platform capabilities, configuration, and integrations.
• Experience across multiple ServiceNow releases (Orlando onwards), with ability to articulate release impacts to customers.
• Ability to balance hands-on delivery with technical advisory.

Certifications (Mandatory):

• ServiceNow Certified System Administrator (CSA).
• ServiceNow CISITSM.
• At least one additional CIS certification (e.g., SAM, HRSD, SPM).
• CAD Certified Application Developer.
• Certified to deliver 3+ CASE technical entitlements.

Other Desirable Experience:

• ITIL Foundation with strong knowledge of Incident, Change, and Problem Management.
• ServiceNow Presales accreditations or experience supporting pre-sales cycles.
• Exposure to both Agile and Waterfall methodologies.
• Strong communication and presentation skills with ability to engage technical and non-technical stakeholders.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from
women and gender-diverse people; Aboriginal and Torres Strait Islander people
;
Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders
. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email

Search Firm Representatives PLEASE READ:

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.