Sr. QA Consultant

Sr. QA Consultant (ServiceNow)

We Are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the Role

The Senior QA Consultant is responsible for being a high-performing and senior member of the Quality Assurance team at Fujitsu. This role focuses on delivering ServiceNow projects and services that ensure a high degree of customer satisfaction and serves as a role model to other consultants.

This role reports into Lead Consultant / People Delivery Manager / Principal Consultant.

This role is open to candidates across all locations in India & Philippines. We are also looking for Lead QA Consultant

Responsibilities and Accountabilities

• Lead test activities to ensure technical deliverables are complete, accurate, consistent, high-quality, and delivered on time, meeting major architectural requirements.
• Deliver hands-on ServiceNow solutions (testing) either independently or as part of a team, ensuring high customer satisfaction.
• Test and validate scalability and performance of software.
• Formulate and implement software testing strategies.
• Prepare defect reports and report test progress.
• Ensure visibility, traceability, and control of the test process to deliver high-quality software.
• Develop and automate test scripts for software validation using any automation tool or scripting language.
• Build trust-based relationships and maintain a reputation for accuracy and quality of delivery with client stakeholders.
• Solve problems quickly and calmly while contributing to deliverables.
• Lead the formulation and implementation of software testing strategies.
• Mentor and guide more junior QA team members.

Requirements and Experience

Must Have:

• Proven experience and understanding of IT workflows (incident, problem, change).
• Senior team experience with ServiceNow integrations.
• Senior team experience in scoping effort and requirements for ServiceNow projects.
• Excellent knowledge in testing skills (design test plan and test strategy, writing test cases, executing test cases, opening bugs, verifying bugs).
• Programming knowledge in any language (JavaScript, Python, Shell).
• Hands-on experience with the ATF (Automated Test Framework) module of ServiceNow.
• Experience working in an agile, fast-paced environment.
• IT Degree or relevant tertiary education in Computer Science.
• ServiceNow CSA and CIS ITSM certifications.
• ITIL Foundation Certified.

Nice to Have:

• Participation in ServiceNow upgrades.
• Additional ServiceNow certifications.
• ServiceNow sales & presales accreditation in 1+ product line.
• ServiceNow Suite Certified (ITSM, HR, or CSM).

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from
women and gender-diverse people; Aboriginal and Torres Strait Islander people
;
Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders
. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email

Search Firm Representatives PLEASE READ:

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.