Lead Salesforce Administrator

As a Lead Salesforce Administrator at First Advantage (FA), you will be responsible for the day-to-day configuration, support, maintenance, and improvement of our Salesforce platform. You will play a key role in ensuring the stability, scalability, and usability of Salesforce across multiple business units, including Sales, Marketing, Customer Care, and Operations.

This role requires deep expertise in Salesforce administration, including user management, security settings, automation tools, and data integrity. You will collaborate closely with cross-functional teams to implement enhancements, troubleshoot issues, and support strategic initiatives that drive revenue growth and operational efficiency.

The ideal candidate will have 5+ years of hands-on Salesforce administration experience, a strong understanding of Salesforce best practices, and a passion for optimizing CRM systems to support business goals. Experience with Sales Cloud, Service Cloud, and integration with tools like Salesloft, ZoomInfo, and DocuSign is highly desirable.

This is a fully remote position, with occasional travel for team events or training.

Responsibilities:

• Team Leadership: Lead and mentor a team of Salesforce administrators, providing guidance,

support, and professional development opportunities.

• Project Management: Oversee and manage Salesforce projects, ensuring timely delivery and

alignment with business objectives.

• Collaboration: Work closely with cross-functional teams, including sales, marketing, and IT,

to ensure seamless integration and functionality of Salesforce within the organization.

• Performance Monitoring: Monitor team performance, set goals, and conduct regular

performance reviews to ensure high standards of work and continuous improvement.

• Problem Solving: Address and resolve any issues or challenges faced by the team, providing

solutions and support as needed.

• Training and Development: Develop and implement training programs for new team

members and ongoing education for existing staff to keep up with Salesforce updates and

best practices.

• Release Management: Oversee and manage the release process for Salesforce updates,

ensuring smooth deployment and minimal disruption to business operations. Coordinate with

relevant teams to plan, test, and implement new features and enhancements.

• System Maintenance: Perform regular system audits, monitor performance, and manage

platform upgrades and releases.

• Automation & Configuration: Build and maintain Flows, Validation Rules, Approval

Processes, and Custom Objects to support business processes.

• Support & Troubleshooting: Provide Tier 2 support for Salesforce-related issues and

collaborate with support team and business teams to resolve them.

• Documentation: Maintain comprehensive documentation of system configurations,

processes, and change logs.

• Collaboration: Work closely with Business Analysts, Developers, and stakeholders to gather

requirements and implement scalable solutions.

• Reporting & Dashboards: Create and manage reports and dashboards to support business

insights and decision-making.

• Integration Support: Assist in managing integrations with third-party tools such as Salesloft,

ZoomInfo, DocuSign, and others.

• System Maintenance: Perform regular system audits, monitor performance, and manage

platform upgrades and releases.

• Automation & Configuration: Build and maintain Flows, Validation Rules, Approval

Processes, and Custom Objects to support business processes.

• Support & Troubleshooting: Provide Tier 2 support for Salesforce-related issues and

collaborate with support team and business teams to resolve them.

• Documentation: Maintain comprehensive documentation of system configurations,

processes, and change logs.

• Collaboration: Work closely with Business Analysts, Developers, and stakeholders to gather

requirements and implement scalable solutions.

• Reporting & Dashboards: Create and manage reports and dashboards to support business

insights and decision-making.

• Integration Support: Assist in managing integrations with third-party tools such as Salesloft,

ZoomInfo, DocuSign, and others.

Required Skills:

• Leadership Mindset: Ability and desire to empower others to succeed by modeling

accountability, vision, and adaptability in pursuit of shared goals.

• Salesforce Expertise: Proficiency in Salesforce administration tools including Flows, Process

Builder, Lightning App Builder, and Permission Sets.

• Security & Access Management: Strong understanding of Salesforce security model

including profiles, roles, sharing rules, and field-level security.

• Data Management: Experience with data import/export tools (Data Loader, Workbench) and

maintaining data quality.

• Problem Solving: Excellent troubleshooting skills and ability to resolve complex system

issues.

• Communication: Strong verbal and written communication skills to interact with technical

and non-technical stakeholders.

• Project Management: Ability to manage multiple tasks and projects in a fast-paced

environment.

• Certifications: Salesforce Certified Administrator required; Advanced Administrator or

Platform App Builder certification is a plus.

• Tool Familiarity: Experience with Salesforce-integrated tools such as Salesloft, ZoomInfo,

DocuSign, and Tableau are preferred.

Education & Experience:

• Education: Bachelor's degree in Information Systems, Computer Science, Business

Administration, or related field.

• Experience: Minimum of 5 years of experience as a Salesforce Administrator in a mid-to-large

scale organization.

• Certifications: Salesforce Certified Administrator required; additional certifications are a

plus.

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.