TEAM LEAD- Must Have Sales Exp

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Teams Lead, Sales

The position manages a high volume of Outbound calls while effectively determining requirements, answering inquiries, resolving problems, fulfilling requests, and recording case notes.

Responsibilities

• Assists CSR's with all customer inquiries, regarding products, services, policies and procedures, customer issues, and escalated situations within stated authority.
• Maintaining productivity reports and provides additional training/coaching to CSR's, to ensure performance metrics are met and assist management with concerns.
• Provide professional leadership and administrative support to their team and manage them to achieve and constantly improve service levels based on forecast and capacity, meeting / achieving targets, achieve process improvement and focus on the people development of their team.
• Identifies trends in team performance and recommends/ implements change to constantly raise the Performance levels in the team.
• Perform and meet all people management metrics and other deliverables as required
• Responsible for managing a team of 15-17 customer service experts who are responsible to research and resolve customer service questions, inquiries, requests and problems
• Collaborating with Management that positively influence the vision for the client by using their exposure to team's technical or business areas, their understanding of industry trends and fraud issues impacting the banking industry.
• Participating in projects that involve one (or more) teams within the Organization and that address issues outside the normal areas of responsibility or expertise required by their process.
• Providing constructive feedback to his/her team members to ensure adherence to compliance and regulatory framework and help them improve their performance.

Qualifications we seek in you

Must Have qualifications

• Successful outbound sales experience, preferably in a consultative, phone-based sales role
• Team leading experience in a Sales (inbound, outbound)
• Salesforce, MS Office Suite, and PC technical skills required
• Experience using dialing/cadence software such as Outreach or SalesLoft preferred
• Ability to work from home and conduct phone/video calls in a dedicated quiet

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
• Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
• Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.