Business Operations Consultant

The Business Operations Consultant (Franchise) partners with franchisees and internal teams to drive profitable store performance, ensure operational compliance with franchisor standards, and accelerate network growth. Acting as a hands-on business advisor and project lead, the Consultant assesses market opportunity and store performance, delivers targeted coaching and operational solutions, supports site selection & onboarding, and implements best practices that align marketing, ops, HR and finance to achieve sales and quality targets.

Scope & Key responsibilities

• Responsible for a portfolio of franchise stores across one or more territories.
• Works across commercial (sales/marketing), operations (SOP, QSC), HR (staffing/training) and finance (profitability analysis) functions.
• Regularly meets with franchisees, mall lessors, suppliers, contractors, government agencies and cross-functional internal teams.
• Provides both reactive problem resolution (store recovery, compliance issues) and proactive growth support (site identification, pre-market assessment, openings).

Assessment & Diagnostics

• Conduct market scans (P.E.S.T.E.), competitor 4Ps analysis, and customer profiling to identify opportunities and risks in assigned areas.
• Evaluate store viability (market, operational, organizational, financial) and produce pre-opening feasibility reports.
• Monitor store performance using sales/volume data, customer feedback and operational audits; identify root causes and recommend corrective actions.

Operational Support & Implementation

• Deliver on-the-spot coaching and hands-on training for franchisees, store managers, service crews and delivery riders on SOPs, service quality, and productivity.
• Lead store audits for Quality, Service, Cleanliness and Customer Experience (QSC) and follow up on remediation.
• Support technology and equipment upgrades and ensure correct implementation of systems and tools.

Advisory & Financial Management

• Advise franchisees on P&L management: monitor sales trends, COGS, OPEX, cashflow and petty cash controls; identify cash leaks and improvement opportunities.
• Recommend merchandising, pricing and local marketing tactics to increase customer acquisition and retention.

Business Development & Expansion

• Map and pre-qualify territorial sites; perform Advanced Site Evaluation (ASET) and ocular inspections; coordinate with suppliers and contractors for store fit-outs.
• Facilitate lease and mall approvals, prepare documentation and follow up on construction/renovation timelines.
• Support booth/exhibit design and special activation needs for local events.

Process Improvement & Standardization

• Help refine and document SOPs, administrative systems and standard operating manuals; drive adoption of best practices across stores.
• Identify and scale successful operating models from high-performing stores to the wider network.

Stakeholder Management & Compliance

• Build and maintain relationships with franchisees, mall management, suppliers, local government agencies and industry partners.
• Help franchisees comply with regulatory, labor and tax requirements and advise on formalization where necessary.

Reporting & Continuous Improvement

• Produce regular territory performance reports and improvement plans for the Franchise GM.
• Track implementation of agreed corrective plans and measure impact against KPIs.

KPIs

• Store compliance rate (QSC audit pass %).
• Average monthly sales growth for portfolio.
• Time-to-open for new stores (from site approval to opening).
• Number of franchisee recovery plans completed and percent improvement in sales/profitability.
• Franchisee satisfaction / NPS for support provided.

Qualifications

Minimum

• Bachelor's degree in Business Administration, Management, Marketing, Hospitality, Entrepreneurship, or related field.
• 3–5 years' experience in franchise operations, retail/ F&B operations, business consulting, or field operations — preferably in a franchised environment.
• Demonstrable experience in site evaluation, store openings, operational audits and frontline coaching.
• Strong analytical skills — able to interpret sales, gross margin and expense reports and recommend practical actions.
• Excellent verbal and written communication in English and Filipino.
• Comfortable with frequent travel and fieldwork across provinces and malls.

Preferred

• Experience working with multi-unit franchise networks in the Philippines.
• Background in store construction/fit-out coordination, mall leasing processes, or supplier/contractor management.
• Formal training/certification in operations management, project management, or franchising.
• Familiarity with POS systems, inventory controls and basic financial modeling.
• Residing in Metro Manila