Delivery Operations Manager

19 hours ago

Manila, National Capital Region, Philippines Bold Business Full time ₱900,000 - ₱1,200,000 per year

Summary Of The Job
We're hiring a player-coach to run Recruiting Operations and keep delivery fast and high-quality. You'll prioritize work with Sales/Client Success, keep timelines and SLAs on track, and make the team faster by simplifying processes, tightening data, and using automation/AI. Background can be Recruiting, Sales/BD, RevOps, or Ops—the key is turning high-volume client demos into predictable, high-quality recruiting throughput—qualified submissions, fast interviews, and on-time hires—while staying hands-on with candidates.

Responsibilities

  • Own recruiting operations: plan workloads, track SLAs, remove bottlenecks, and drive time-to-deliver down.
  • Set clear KPIs and publish simple dashboards; coach the team to hit quality and speed goals.
  • Standardize quality: define "ready/done," enforce submission packs, and run quick QA checklists.
  • Be a player-coach: interview candidates directly and cross-check profiles against client job requirements/mandates before submission.
  • Optimize the stack (ATS/CRM + adjacent tools); keep data clean and reporting reliable.
  • Ship practical automations and AI-in-workflow (outreach drafts, screening summaries, status updates) to save hours, not minutes.
  • A/B test sourcing and outreach; double down on what moves the funnel.
  • Communicate crisp status and risks to clients and leaders; escalate early with a plan.

Qualifications

  • 5–8+ years in a high-volume, KPI-driven role (Sales/BD/RevOps/consulting/ops) leading a small team.
  • Project management chops (sprints, risks/issues, capacity planning); calm under pressure.
  • Data-driven: advanced Sheets/Excel; comfortable with Power BI (Looker/Mode/Tableau/Looker Studio).
  • Excellent communication; clean documentation; stakeholder savvy.
  • Nice to have: familiarity with ATS/CRM (Greenhouse/Lever/Bullhorn/Salesforce), Lean/Six Sigma, and SOC2/data governance basics.

Why Bold

  • 100 % Remote work set-up and Work Life Balance.
  • Competitive pay
  • A Dynamic and Exciting E-Commerce Retail Environment: Be part of a unique e-commerce model that offers new and exciting products daily.
  • Direct Impact on Customer Happiness: Your work directly contributes to a positive shopping experience for customers discovering great deals and unique items.
  • Growth Opportunities: Join a rapidly expanding team with clear plans for adding more agents, offering pathways for professional development.
  • Supportive Team & Leadership: Benefit from comprehensive training, continuous support from supervisors, and oversight from the eCommerce operations lead.

About Bold Business
Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.

Bold Business recruiters always use a "@

" email address and/or from our Applicant Tracking System, Greenhouse. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.

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