IT Vendor Relationship Manager

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit

Key Responsibilities:

Strategic Vendor Management

• Lead and manage relationships with 15-20 strategic vendors representing $50M+ in annual contracts
• Develop and execute comprehensive vendor management strategies aligned with organizational objectives
• Negotiate high-value contracts ensuring optimal terms, pricing, and service levels while protecting organizational interests
• Establish and maintain executive-level relationships with vendor CXOs to drive strategic partnerships
• Design and implement vendor governance frameworks including performance scorecards, QBRs, and escalation protocols

Executive Relationship Management

• Serve as primary liaison between internal C-suite executives and vendor leadership teams
• Present vendor strategies, performance metrics, and recommendations to Executive Committee
• Build and nurture relationships with CXOs across vendor organizations to unlock strategic value
• Facilitate executive business reviews and strategic planning sessions with key stakeholders
• Act as trusted advisor to senior leadership on vendor-related strategic decisions

Value Creation & Optimization

• Identify and implement cost optimization initiatives targeting 15-20% reduction in vendor spend
• Drive operational efficiencies through process improvements, automation, and vendor consolidation
• Develop business cases for vendor investments demonstrating clear ROI and strategic alignment
• Lead vendor rationalization initiatives to optimize portfolio and eliminate redundancies
• Create innovative commercial models including gain-sharing, risk-reward frameworks, and outcome-based pricing

Project & Program Management

• Oversee multiple complex vendor-related projects with high budgets
• Coordinate cross-functional teams including IT, Finance, Legal, and Operations for vendor implementations
• Manage vendor transitions, transformations, and strategic sourcing initiatives
• Ensure project delivery within scope, timeline, and budget while maintaining quality standards
• Implement project governance structures and reporting mechanisms for executive visibility

Required Qualifications:

Education & Experience

• Bachelor's degree in Business Administration, Supply Chain, Engineering, or related field (MBA strongly preferred)
• Minimum 10-12 years of progressive experience in vendor management, strategic sourcing, or procurement
• At least 5 years managing high-value contracts ($10M+ individual contract value)
• Proven track record of managing relationships with C-level executives and/or Board members
• Experience in telecommunications, technology, or professional services industries highly desirable

Professional Expertise

• Expert-level contract negotiation skills with demonstrated results in complex, multi-year agreements
• Deep understanding of vendor management best practices, frameworks (ITIL, ISO), and governance models
• Strong financial acumen including TCO analysis, business case development, and P&L management
• Experience with vendor management platforms (Ariba, Coupa, ServiceNow) and analytics tools
• Professional certifications such as CPSM, CSCP, PMP, or equivalent highly valued

Core Competencies Required:

Strategic Thinking

• Vision development
• Market intelligence
• Innovation mindset
• Risk management

Leadership Excellence

• Executive presence
• Team development
• Change management
• Stakeholder influence

Commercial Acumen

• Financial modeling
• Contract expertise
• Negotiation mastery
• Value engineering

Relationship Management

• Executive engagement
• Partnership building
• Conflict resolution
• Cultural awareness

Key Skills & Attributes:

• Exceptional communication and presentation skills with ability to influence at all organizational levels
• Strategic mindset with ability to balance long-term vision with operational execution
• Strong analytical and problem-solving capabilities with data-driven decision making
• Demonstrated ability to manage multiple priorities in fast-paced, dynamic environments
• High emotional intelligence with proven ability to navigate complex stakeholder dynamics
• Results-oriented approach with track record of delivering measurable business value
• Expertise in risk management, compliance, and vendor governance frameworks
• Proficiency in advanced Excel, PowerBI, and vendor management software platforms