IT Resource Administration Level 1

4 days ago

Pasay, National Capital Region, Philippines 2GO Group Inc. Full time ₱900,000 - ₱1,200,000 per year

Job Overview:

Responsible for the maintenance, configuration, and secure operation of the organization's IT infrastructure, including servers, networks, storage, cloud systems, telephony, and other IT infrastructure assets. This role ensures high availability, security, and compliance while managing patches, vulnerabilities, and security configurations across the environment.

This is a dynamic role designed to provide technical support across one or multiple IT infrastructure domains based on organizational needs. You may be assigned to specialize in a specific area (e.g., cloud security, network operations) or rotate across systems, ensuring broad infrastructure resilience and adaptability.

Duties and Responsibilities:

System Administration & Maintenance

- Install, configure, and maintain assigned IT infrastructure assets on onsite and cloud environments including connectivity, integration and other essential configuration based on prepared plan. 

- Maintain IT infrastructure assets based on standards. 

- Perform routine patch management, including testing and deployments in accordance with security policies.

- Monitor system performance, troubleshoot issues with IT infrastructure assets for efficiency and security.  Security Configuration & Hardening:

- Implement security baselines for IT infrastructure assets. 

- Conduct root cause analysis (RCA) for outages. 

- Test failover plans regularly.

- Perform archive and purge tasks as necessary (if applicable).

Provisioning and Deployment of IT Assets

- Install, set up, and customize an IT asset according to organizational standards ensuring it is operational, secure, and integration into the existing infrastructure.

- Perform testing and validation. 

- Prepare final documentation, and handover report, if applicable.   Technical Support

- Resolve incidents, assist users, and maintain system health.

- Respond to emergency and or critical incidents

Technical Documentation

- Assist in the maintenance of accurate, up-to-date documentation for systems, processes and troubleshooting 

- Document the following :

Asset Inventory 

Asset Configuration Documentation  

Technical Diagrams 

Asset Deployment

Back-up and Restore Procedures 

Troubleshooting Playbook

System Administrator Guides 

Access and Security Controls 

Fail-over and Disaster Recovery Procedures

Change Management

- Comply with the Change Advisory Board (CAB) policies to ensure asset configurations, patches, and deployment are implemented smoothly without disruption.

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