LEVEL 3

11 hours ago

Pasay, National Capital Region, Philippines Outsourcea Services Incorporated Full time ₱900,000 - ₱1,200,000 per year
Level 3 - IT Helpdesk Specialist (Hybrid)

Employment Type: Full-Time

Experience Required: 3-5 Years

Key Requirement: Strong Communication Skills

We are seeking an experienced Level 3 IT Helpdesk Specialist to manage complex technical issues, optimize IT infrastructure, and provide advanced system support. This role involves overseeing escalations, maintaining security and reliability, and ensuring business continuity through proactive system management.

Key Responsibilities:

  • Manage advanced Office 365 administration, including mailbox delegation and user access.
  • Configure, maintain, and troubleshoot antivirus systems (e.g., ESET).
  • Perform device management tasks such as patching, monitoring, and troubleshooting endpoint issues.
  • Update and maintain firewalls, including VPN user setup and firmware upgrades.
  • Oversee data backup systems, error resolution, and recovery testing.
  • Collaborate with IT leadership to improve system performance and security.
  • Mentor junior support staff and ensure adherence to IT best practices.

Skills and Qualifications:

  • 3–5 years of IT support experience, with strong hands-on expertise in Office 365 administration.
  • Proficiency with antivirus, backup, and device management systems.
  • Strong understanding of firewall management and VPN configuration.
  • Exceptional communication skills—able to convey complex technical concepts clearly to both technical and non-technical stakeholders.
  • Excellent analytical and troubleshooting abilities.
  • Strong teamwork and leadership qualities.

Preferred:

  • Certifications such as CompTIA Network+, Microsoft Certified Systems Administrator, or equivalent.
  • Experience with automation, system monitoring tools, or IT process improvement.

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