LEEVEL 1

Employment Type: Full-Time

Experience Required: 1–2 Years

Key Requirement: Strong Communication Skills

About the Role:

We are looking for a motivated Level 1 IT Helpdesk Specialist to provide first-line technical support and assist with daily IT operations. You will help maintain smooth system performance, assist users with common issues, and escalate complex concerns to higher-level support when needed.

Key Responsibilities:

• Respond to user inquiries and troubleshoot hardware, software, and network issues.
• Support onboarding and offboarding processes, including user account setup in Office 365.
• Perform basic mailbox delegation and password resets.
• Monitor antivirus tools (such as ESET) and report or resolve simple errors.
• Log and track issues using ticketing systems, ensuring timely resolution.
• Assist with device registration and updates.
• Support data backup checks and file recovery under supervision.

Skills and Qualifications:

• 1–2 years of experience in IT support or helpdesk roles.
• Familiarity with Office 365 administration and user management.
• Understanding of antivirus tools and basic troubleshooting.
• Strong communication skills and the ability to clearly explain technical issues to non-technical users.
• Excellent problem-solving skills and attention to detail.
• Ability to follow instructions and work collaboratively within a team.

Preferred:

• CompTIA A+ or similar certification.
• Basic knowledge of networking, firewalls, and backup systems.