Associate Director, Business Intelligence

ibex National Capital Region, Philippines2 days ago Be among the first 25 applicants

Primary Goals: Managing relationships with client partners, ensuring consistent global delivery, providing business insights to Operations, delivering needs analysis to Training, calibrating profiling standards with Recruitment, liaising with CST on risk, and coordinating strategy alignment across units to improve performance. Managing a team of highly skilled BI Sr. Managers for account execution.

**Data CentricCan run their own callsSpot opportunities and propose solutionsPresent items and provide recommendations**Duties and Responsibilities:Manage a team of 3-4 BI Strategic partners and 12-15 global accounts

Associate Director – Manage 3 strategic partners, proficiency in relevant competencies (development provided)Director – Manage 4+ strategic partners with a focus on special projects

Mentor new and established BI Strategic PartnersOversee BI project deployment, management, and measurement

Understand Lean Six Sigma concepts

Build critical client relationships as a thought leader

Contribute ideas, recommendations, and innovative solutions daily

Manage time effectively, work independently, deliver tasks on schedule

Collaborate with clients and stakeholders on data-driven strategies

Create detailed project plans for performance improvement

Provide feedback on process and system opportunities based on data

Engage leadership proactively to prevent escalations and penalties

Plan for ramp-up, manage projects, ensure performance strategy execution

Maintain high client satisfaction and adhere to contractual commitments

Demonstrate unique skills to add team value

Align BI and project focus with clients regularly

Master data visualization and standardization techniques

Assess team strengths and assign goals accordingly

Make strategic decisions impacting current and future business states

Evaluate risks and make informed decisions for growth

Respond quickly to change and challenges

Encourage creativity, process improvements, and innovative solutions

Lead with empathy, support team members' experiences and perspectives

Drive coaching, development, and ensure quality in calls and projects

Understand employee personalities for effective team engagement

Manage remote and in-person team motivation and management

Provide constructive feedback to manage team bandwidth

Teach effective communication skills

Build data flows where none exist

Handle HR responsibilities for direct reports

Align hiring with BI strategic profiles (85%)Inspect PMP calls, planning documents, and rotations

Prioritize tasks, delegate effectively, manage time

Manage team and individual budgets successfully

Develop talent from Sr. Manager to Associate Director level

Oversee new PMP launches, including training and structural changes

Travel as required for client meetings, QBRs, and pitches

Position Requirements:Preferably, prior experience as Director/Sr. Director or equivalent

Experience managing multiple accounts and diverse industries

Proven ability to lead Sr. ManagersData analysis skills to improve sales, efficiency, or satisfaction

Efficient resource utilization for cost-effective value

Strong Excel/SPSS and PowerPoint skills to narrate data stories

Experience with Lean/Six Sigma, COPC, ISO, PMO is preferred

Regular interaction with senior executives, locally and internationally

Experience in start-up implementation and re-design projects

Skills transfer and process improvement experience

Excellent communication and presentation skills

Proactive, critical thinker, team player, positive attitude

Willing to work shifts and travel (~20%)This role requires calmness, purposefulness, good judgment in high-stress environments, and team-oriented leadership to support advisors and agents.