Staffing Specialist

Drive your career

Lear, a global automotive technology leader in Seating and E-Systems, enables superior in-vehicle experiences for consumers around the world. Our diverse team of talented employees in 38 countries is driven by a commitment to innovation, operational excellence, and sustainability. Lear is Making every drive better by providing the technology for safer, smarter, and more comfortable journeys. Lear, headquartered in Southfield, Michigan, serves every major automaker in the world and ranks #179 on the Fortune 500. Further information about Lear is available at or follow us on Twitter @LearCorporation.

As a member of HR GBS, the Staffing Specialist Band 2 will be responsible to Acts as the second point of contact for Employees and Managers with Recruiting & Staffing / Exit Management policy and process inquiries that could not be resolved via Employee/Manager self-service or Tier 1 Generalist support. Responsible for answering employees' inquiries, educating associates about knowledge management system or routing them to the appropriate individual while tracking all customer contact in service management database. Identify appropriate actions to resolve inquiries including those related to, but not limited to supporting recruiters, candidates, hiring managers, and all interested parties in recruiting efforts. Based at Lapu-Lapu Cebu Philippines this full-time position will report to Charlene Invento.

The Role

Key responsibilities include the following:

• Responds to, documents, resolves, and escalates Staffing/Exit issues and inquiries as needed; record and track all customer calls in internal Case Management System and ensure resolution.
• Works within established policies, procedures and performance criteria to provide resolution to inquiries in a timely, courteous and professional manner, providing high-quality, timely and professional service.
• Determines when to transfer/escalate an employee's call and/or case ticket (via the internal case management system) to another team member or HRBP/CoI.
• Achieves performance measures and adheres to established customer service standards and Service Level Agreements (SLAs).
• Manages cases (e.g., open, tracking, close out, follow up) and maintains HR knowledge base (e.g., HR policies, FAQs, process training material) to support timely resolution of escalated Staffing inquiries.
• Supports requisition development for salaried, hourly direct, hourly indirect and contingent/temp employee populations.
• Consults with Hiring Manager or organization to understand the requirements, duties, and qualifications desired for the specified vacant position(s) / requisition.
• Reviews requisitions for budget control and appropriate job requirements and updates position management based on requisition approvals.
• Posts assigned salaried positions thru appropriate channels and conducts active searches within approved sourced as applicable.
• Screens candidates, selects qualified and interested candidates for the interviewing phase, and connects viable candidates with hiring managers for final review and selection (for salaried populations).
• Conducts hiring interviews for non-executive salaried hires and arranges meeting locations, travel, and/or accommodations for applicants and hiring managers when necessary.
• Updates and maintains candidate's Talent Profile in SuccessFactors and move candidate through process phases within SuccessFactors recruiting.
• Generates and validates hiring letters, contracts and offer packages
• Ensures new hires have great experience as they join the organization; sets up orientation workflow in system based on designed standards.
• Sends surveys and collects responses from new hires regarding the candidate experience and improvement opportunities.
• Sends surveys and collects responses from hiring managers regarding the quality of service provided.
• Makes determinations for separation benefit eligibility / requirements based on type of separation (involuntary, voluntary, retirement).
• Executes process and maintains content for employee exit package creation and exit checklist maintenance and distribution.
• Generates reporting & analytics for terminations and turnover trends on a quarterly and annual basis.
• Promotes operational efficiency by continuously identifying opportunities for process improvement and making recommendations to improve the cost, quality and timeliness of service delivery.
• Champions and facilitates change to ensure long-term sustainability; adapt successfully to changing needs while maintaining positive relationships with stakeholders.
• Enhances and improves all Knowledge Management and Employee Portal content (articles, policy documentation, standard operating procedures, etc.) related to Tier 2 Staffing Services.
• Takes initiative to advance knowledge and understanding of HR policies, practices and procedures; completes required trainings and demonstrates knowledge / skills gained from training in job performance.
• Takes control of own career development and actively seeks feedback from managers and peers.

Qualifications:

• 1+ Years of HR / staffing services experience
• Customer facing / customer service background preferred
• 1-2 years in a service center environment preferred
• Global experience/perspective, preferred
• Systems orientation
• Ability to handle confidential / sensitive data with discretion
• Customer service / candidate experience mindset.
• Maintains composure with professional etiquette in supporting and resolving customer challenges.
• Excellent customer service, communication, and interpersonal skills with the ability to maintain positive interaction with employees and customers.
• Detail oriented - communication and documentation of interactions with applicants and employees.
• Consultation (evaluating business challenges, customer interactions
• Communication (Delivering messages, exchanging organizational information, Listening)
• Relationship Management (Relationship building, teamwork)
• Global and Cultural Effectiveness (operating in a global, diverse environment)

Lear Corporation is an Equal Opportunity Employer, committed to a diverse workplace. Applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.