Dynamics 365 & Power Platform Systems Administrator

2 weeks ago

San Fernando, Central Luzon, Philippines Pelozden RSS Full time ₱1 - ₱2 per year

Platform Administration & Support

  • Act as the primary technical owner for the Client's Dynamics 365 Customer Service, Sales, and Marketing environments.
  • Manage Power Platform components (Power Apps, Power Automate flows, Power Pages, Dataverse).
  • Provide Level 2–3 technical support for system incidents, integrations, and data issues.
  • Oversee user access, permissions, and environment security through Azure AD and Microsoft 365.
  • Manage platform monitoring, backups, and change control in line with ITIL processes.

Continuous Improvement & Development

  • Develop and deploy low-code/no-code solutions to meet new business requirements.
  • Create and maintain dashboards and reports using Power BI and Dynamics reporting.
  • Implement configuration changes, workflows, and automations.
  • Test and apply Microsoft updates, ensuring compatibility of customisations and integrations.

Integration & Data Management

  • Maintain integrations with SharePoint, Azure Communication Services, and other external systems (e.g., payments, HR, LMS).
  • Manage data quality, cleansing, and migration tasks as new entities or processes are introduced.
  • Support the ongoing management of Knowledge Articles, Member Data, and Portal content.

Governance & Vendor Liaison

  • Coordinate with Microsoft and third-party providers for escalations or service tickets.
  • Document system configurations, customisations, and data model changes.
  • Contribute to platform roadmap development, prioritisation of enhancements, and release management cycles.

Skills and Experience

Essential

  • 3+ years' experience administering or developing within Microsoft Dynamics 365 CE / Power Platform.
  • Strong experience with Power Apps (model-driven and canvas), Power Automate, and Dataverse.
  • Experience managing and troubleshooting Power Pages / Portals.
  • Working knowledge of Azure DevOps, SharePoint, and Teams integration.
  • Familiarity with ITIL-aligned support processes (incident and change management).
  • Experience with data management, entity configuration, and workflow automation.
  • Ability to interpret business needs and translate them into practical system configurations.
  • Excellent problem-solving and documentation skills.

Desirable

  • Experience with Dynamics 365 Customer Service Omnichannel, Copilot, or Azure Communication Services.
  • Power BI dashboard and report development.
  • Basic scripting (JavaScript, HTML, CSS) for portal customisation.
  • Understanding of security and compliance in Microsoft cloud environments.
  • Microsoft Certified: Power Platform Functional Consultant or Developer.

Personal Attributes

  • Proactive and self-sufficient with a strong service mindset.
  • Comfortable liaising between business and technical stakeholders.
  • Detail-oriented with strong organisational and analytical skills.
  • Collaborative, with the ability to upskill colleagues and share knowledge effectively.

Job Type: Full-time

Work Location: In person

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