Customer Experience Specialist

3 days ago

Eastwood Metro Manila, Philippines Acquire Intelligence Full time
Why Join Acquire Intelligence?

At Acquire Intelligence, we help businesses unlock smarter ways of working by combining the best of people, process, and automation. Our mission is simple: remove complexity, improve performance, and drive intelligent transformation for organizations worldwide.

When you join us, you become part of a values-driven team that thrives on curiosity, innovation, and collaboration. We believe in creating an environment where you can grow faster, learn continuously, and make a real impact.

Your Role in a Snapshot

As a Customer Experience Specialist (Blended), you will be the voice of our brand—delivering exceptional service and building strong relationships with customers. You'll handle inquiries, resolve issues, and guide customers through financial transactions with professionalism and care.

This isn't just about answering questions—it's about creating trust, solving problems, and ensuring every interaction reflects our commitment to excellence.

What You'll Do
  • Engage with customers via live chat and email to address inquiries on deposits, withdrawals, transfers, disputes, and account setup.
  • Explain and promote banking products and services with confidence and clarity.
  • Review transaction histories and reconcile account balances for customers.
  • Correctly escalate account-specific concerns such as refunds, cancellations, fee waivers, card requests, and disputes.
  • Ensure compliance with internal controls, security policies, and regulatory standards.
  • Develop deep knowledge of U.S. banking operations and apply best practices for account protection.
  • Deliver on commitments—every time—with accuracy and professionalism.
  • Represent Acquire Intelligence's values in every interaction.
What We're Looking For
  • Experience: Previous chat or back-office experience in a BPO environment.
  • Skills: Strong written and verbal communication, problem-solving, and interpersonal skills.
  • Mindset: Positive, proactive, and adaptable to change.
  • Energy: Highly motivated, flexible, and ready to thrive in a fast-paced setting.
What Success Looks Like
  • Seamless business operations and satisfied customers.
  • Achievement of KPIs and service excellence benchmarks.
  • A motivated, high-performing team that embodies our values.
Our Values
  • Curious and Clever: Smart questions spark smart solutions.
  • Entrepreneurial Energy: Think like an owner. Solve like a founder.
  • Fast with Intent: Move quickly, deliver results.
  • Laugh and Learn: We take results seriously—not ourselves.
Why You'll Love Working Here
  • Be part of a global team that values collaboration and innovation.
  • Enjoy opportunities for growth and learning in a dynamic environment.
  • Make an impact by helping businesses operate smarter and grow faster.

Ready to join a team that values your skills and empowers your growth? Apply now and start your journey with Acquire Intelligence

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