
Mandarin Speaker- Travel Consultant
1 day ago
Minimum Requirements:
- High school diploma/GED required (College degree preferred)
- IATA certification in Basic or Advanced Standard Fares or ticketing is definitely a plus.
- Experience in handling leisure travel reservations is a plus.
- Experience in at least one GDS and its native environment is a plus.
- Must display competencies in sales and customer service skills
- Fluent in written and spoken Mandarin
- Strong analytical and problem-solving skills
- With the basic technical skills—able to navigate through computer and web application with ease
- Good interpersonal skills with positive, empathetic, and upbeat personality
- Above average mathematical competencies.
- Must have a minimum of 30 WPM typing speed certificates)
- Must be willing to work on shifting schedule, holidays and weekends.
- Willing to work and transfer in Clark Pampanga
Key Responsibilities and Accountabilities:
- Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.
- Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.
- Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.
- Achieve individual revenue and customer service targets to support delivery of team/departmental targets.
- Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes.
- Maintain data protection and confidentiality for both staff and customers.
- Support other departmental functions as required (e.g. ticketing & E-Services desk, pre-flight checks, service desk, etc.)
- Other tasks may be assigned
Key Competencies:
- Must be detail-oriented with utmost focus on quality and efficiency
- Must take ownership of the clients assigned to with highest importance
- Results orientation with bias for action, versatility, and adaptability.
- Willing to work in shifting schedules that includes possible graveyard shifts.
- Excellent written and communication skills
- Excellent customer service and sales orientation
- Understanding of Middle East culture is very critical
- Must be able to effectively communicate with colleagues and peers from other departments
- Willing to work on shifting schedules
- Must be a team player
- Must be able to work and remain calm under pressure
Job Type: Full-time
Pay: Php70, Php71,000.00 per month
Benefits:
- Additional leave
- Employee discount
- Free parking
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Transportation service provided
Work Location: In person
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