ServiceNow Administrator

24 hours ago

Makati City, National Capital Region, Philippines PENBROTHERS Full time ₱600,000 - ₱1,000,000 per year

AUD259

About Penbrothers:

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Role:

Our client is seeking a skilled ServiceNow Administrator to join our IT team. The ideal candidate will be responsible for configuring, administering, and supporting the ServiceNow platform, ensuring its smooth operation, and enabling process automation for IT service management (ITSM).

Work hours: US Business Hours

Work set-up: Remote

What you'll do:

● Platform Administration:

○ Configure, customize, and maintain the ServiceNow platform, including workflows, catalog

○ items, and business rules.

○ Manage user roles, access control, and security settings.

○ Perform routine maintenance, upgrades, and patch management.

○ Perform Quality Assurance checks for imports and user updates.

○ Provide Support for advance reporting features

● ServiceNow Development:

○ Develop and enhance custom applications, forms, workflows, and reports.

○ Create and manage UI policies, client scripts, and automation.

○ Implement integrations with third-party tools and applications.

○ ITSM/ITOM/HRSD/Other Modules:

○ Administer and enhance ITSM modules (Incident, Problem, Change, Service Catalog, CMDB).

○ Manage IT Operations Management (ITOM), HR Service Delivery (HRSD), and

other modules as needed.

● Troubleshooting and Support:

○ Provide technical support for ServiceNow users and resolve issues in a timely manner.

○ Perform root cause analysis and corrective actions.

○ Process Improvement:

○ Identify opportunities for process optimization and automation.

○ Create and maintain documentation,

What You Bring:

● Bachelor's degree in computer science, Information Technology, or related field (or

● equivalent experience)

● 3+ years of experience as a ServiceNow Administrator or Developer

● ServiceNow Certified System Administrator (CSA) certification preferred

● Strong knowledge of ServiceNow platform, ITSM, and ITIL processes

● Proficiency in JavaScript, HTML, CSS, and Glide scripting

● Experience with ServiceNow integrations (REST, MID Server)

● Familiarity with ServiceNow CMDB, Discovery, and ITOM modules

● Excellent problem-solving and analytical skills

● Strong communication and interpersonal skills

● Ability to work independently and in a team environment

Don't meet every single requirement? At Penbrothers we are committed to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but you don't feel 100% aligned with the qualifications, we encourage you to apply anyway. You may just be the right fit for this or other roles.

What You'll Get:

At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies.

· Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.

· Employee as our biggest asset: We are genuinely invested in our people's career and welfare.

· Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.

· Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.

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