Customer Support Engineer

2 days ago

Manila, National Capital Region, Philippines DealHub Full time

About the job

DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.

With an amazing customer-oriented approach and sharp minds, the Support team helps our customers with their technical problems and finds the right solution for them.

We are seeking for a Customer Support Specialist, to join the Support team and provide world-class support to our customers.

As a Customer Support Specialist, you will:

  • Provide fast, professional, and personal support to Dealhub's customers worldwide
  • Work on a ticket system and communicate with the customers via emails, phone calls, and video calls
  • Provide application support on Dealhub's platform, mainly on configurations and integrations with other CRM platforms
  • Do troubleshooting and ensure each ticket has been solved
  • Make the customer satisfied with the solution and support provided

We expect you to:

  • Have previous experience as a Support Specialist in a Saas B2B companies
  • Have proven experience with CRM integrations and implementation
  • Be familiar with business applications and CRM (Salesforce / Hubspot / etc.)
  • Have excellent communication skills and a customer-oriented approach
  • Be bold, ambitious, and make things done
  • Think out of the box and lead a surprising problem-solving approach
  • Have prior experience with SQL queries
  • Have a bachelor's degree in a relevant field (Information Technology/ Information Systems)
  • Be a great team player
  • Be Fluent in English (both written and verbal)

Perks:

Work-from-home setup

75k - 85k+ monthly pesos salary

15 Annual PTO

HMO for you and 2 dependents

Equipment provided by the company(laptop, keyboard, monitor,headset and mouse)

+Christmas bonus

+Birthday bonus

+13th month bonus

+Overtime pay

+Holiday bonus

*No phone calls(inbound or outbound)

**Please message me (John Nikko Moaña) for more information. I will assist you with your application

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