Customer Technical Support Engineer

1 day ago

Manila, National Capital Region, Philippines Hello Clever Full time ₱96,000 - ₱240,000 per year

Location:
Remote (Philippines)

Working Hours:
Weekdays & Weekends, 8:00 PM - 08:00 AM (GMT+11) - roster basis (6-8 hours per shift)

Join a Fintech Shaping the Future of AI-Powered Payments

Hello Clever is a global AI-powered payments and loyalty platform reshaping how businesses grow through real-time payments, rewards, and AI-driven intelligence. As we expand, we're building a stronger after-hours support function and seeking quick-thinking, proactive, and highly communicative Customer Technical Support Engineers to keep our merchants supported 24/7.

What You'll Do

As a Customer Technical Support Engineer, you'll ensure our merchants receive uninterrupted, high-quality operational and technical support.

  • Support Merchant Operations:
    Provide transactional and after-go-live support for all customers.
  • Be the Technical Bridge:
    Communicate clearly with both customers and internal teams to translate technical issues into actionable steps and escalating appropriately.
  • Guide Integrations:
    Assist merchants through integration setup; troubleshoot APIs, plugins, and SDKs; validate correct system behaviour; liaise with internal stakeholders and third-party vendors to ensure integrations follow guidelines and best practices.
  • Maintain Internal Visibility:
    Update internal tracking systems to ensure all teams have real-time information.
  • Collaborate Cross-Functionally:
    Work closely with Account Managers, Product, and Engineering to resolve issues quickly and effectively.
  • Deliver Consistent Excellence:
    Handle every interaction with clarity, speed, accuracy and accountability.

What We're Looking For

  • Excellent communication skills (written and verbal) in English.
  • Quick thinker - switched on, resourceful, and calm under pressure.
  • 3-5 years of experience in technical or customer support roles; payments or fintech experience is a strong plus.
  • Familiarity with APIs, troubleshooting, and system behaviours.
  • Highly reliable when working independently during non-standard hours.
  • Organised, detail-oriented, and able to manage multiple queries at once.

What You'll Get

  • A people-first work culture:
    supportive, collaborative, and built on transparency, trust, and ownership.
  • Frequent trainings & up-skilling:
    weekly technical workshops, product deep-dives, and continuous learning programs.
  • Clear career growth pathways:
    opportunities to grow into team supervisor/leader roles or specialise in integrations, product support, and other technical domains.
  • Annual company offsite & team-building activities:
    join the global Hello Clever team for our annual international offsite, plus regular virtual and in-person team bonding throughout the year.
  • Full-time remote flexibility:
    stable after-hours roster and remote-friendly processes.
  • Competitive compensation
    with long-term growth potential.

Hiring Process

  1. Assessment
  2. A short online test to evaluate your technical understanding and problem-solving approach.
  3. Phone Screen
  4. A brief conversation with our HR manager to learn more about your background and communication style.
  5. Video Interview
  6. A final interview with Hiring manager to assess technical skills, alignment, and culture fit.


How to Apply

Apply via LinkedIn or send your CV to

Subject:
Application – Customer Technical Support Engineer (After-Hours)

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