group retail manager- vinfast caloocan

4 days ago

Caloocan City, National Capital Region, Philippines Fastfinitycars Incorporated Full time ₱1,500,000 - ₱2,500,000 per year

Job description

Position Overview

The Group Retail Manager is responsible for overseeing the day-to-day retail operations of VinFast Commonwealth, ensuring excellent customer experience, operational efficiency, and achievement of sales and profitability targets.

Key Responsibilities

  1. Sales & Business Development


• Drive sales performance to meet and exceed targets for vehicles, accessories, and value-added services.


• Develop and implement sales strategies and promotional activities to maximize revenue.


• Monitor market trends, competitor activities, and customer feedback to identify growth opportunities.

  1. Operations Management


• Oversee overall retail dealership operations, ensuring smooth day-to-day functioning.


• Ensure compliance with company policies, government regulations, and industry standards.


• Manage inventory, showroom presentation, and retail displays according to brand requirements.

  1. Customer Experience


• Ensure consistent delivery of excellent customer service throughout the dealership.


• Resolve customer concerns and complaints effectively to maintain customer satisfaction and loyalty.


• Implement initiatives to enhance the customer journey and dealership reputation.

  1. Team Leadership & Development


• Lead, coach, and mentor sales managers, sales consultants, and support staff.


• Set performance objectives, monitor progress, and provide regular feedback.


• Organize training programs to improve product knowledge, sales techniques, and service excellence.

  1. Financial Management


• Prepare, monitor, and control dealership budgets and financial performance.


• Analyze sales reports, profitability, and expenses to ensure cost efficiency.


• Recommend actions to optimize revenue and profitability.

  1. Reporting & Coordination


• Provide regular performance reports to senior management.


• Coordinate with other departments such as marketing, aftersales, and finance for cohesive operations.


• Represent VinFast Commonwealth in corporate and community events.

Qualifications


• Bachelor's degree in Business Administration, Management, Marketing, or related field (MBA is an advantage).


• Strong track record in achieving sales targets and managing retail operations.


• Excellent leadership, communication, and interpersonal skills.


• Strong analytical and problem-solving abilities.


• Customer-focused with a passion for delivering high-quality service.


• Knowledge of automotive industry trends and dealership best practices.

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