Customer Service Representative

7 days ago

Cebu City, Central Visayas, Philippines ZP Divina Consultancy Firm Inc. Full time ₱20,000 - ₱28,000 per year

Job description:

Job Description:

  • Responds to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information taken via telephone, mailings, fax, or e-mail
  • Utilizes computer/on-line guidelines in responding to customer inquiries
  • Informs customers about services available and assesses customer needs.
  • Handles customer problems related to product function or the replacement of defective parts.
  • Completes, processes, and maintains applicable paperwork and records.
  • Gathers information, researches/resolves inquiries and logs customer calls.
  • Strives to resolve customer issues on the first call without having to transfer callers.
  • Follows escalation procedures as needed.

Qualifications:

  • HS/SHS Graduates
  • College graduate (with or without BPO experience)
  • Preferably with 6mos or 1 yr BPO experience
  • We accept candidates without BPO experience
  • Willing to work onsite
  • Willing to start ASAP
  • With good communication skills

Job Types: Full-time, Fresh graduate

Pay: Php20, Php28,000.00 per month

Language:

  • English (Preferred)

Work Location: In person

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