Customer Service Representative

3 days ago

Cebu City, Central Visayas, Philippines GDV BUSINESS SERVICES CO. Full time ₱900,000 - ₱1,200,000 per year

About the role

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team at GDV BUSINESS SERVICES CO.'. As a Customer Service Representative, you will be responsible for providing outstanding support to our customers through various communication channels, including phone, email, and chat. This is a full-time position based in Cebu Central Visayas, with opportunities for professional development and growth within the organisation.

What you'll be doing

  • Responding to customer inquiries and resolving issues in a timely and efficient manner
  • Providing accurate information and guidance to customers on our products and services
  • Documenting customer interactions and maintaining detailed records
  • Identifying and escalating complex or sensitive issues to the appropriate teams
  • Actively listening to customer needs and providing tailored solutions
  • Continuously seeking ways to improve the customer experience

What we're looking for

  • Previous experience in a customer service or call centre environment
  • Excellent communication and interpersonal skills, both written and verbal
  • Ability to work well under pressure and in a fast-paced environment
  • Strong problem-solving and decision-making skills
  • Proficiency in using computer systems and software
  • A friendly, patient, and customer-focused attitude

What we offer

  • Competitive salary and performance-based bonuses
  • Comprehensive healthcare and retirement benefits
  • Opportunities for career development and advancement
  • A positive and supportive work culture
  • Regular training and development programs

About us

GDV BUSINESS SERVICES CO.' is a leading provider of customer-centric business solutions. With a strong focus on innovation and customer satisfaction, we have built a reputation for delivering exceptional services to our clients. Our team of dedicated professionals is committed to exceeding expectations and driving the success of our partners. Join us and be a part of our exciting journey

Apply now and become a valued member of our customer service team.

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