Customer Service Representative
3 days ago
About the role
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team at GDV BUSINESS SERVICES CO.'. As a Customer Service Representative, you will be responsible for providing outstanding support to our customers through various communication channels, including phone, email, and chat. This is a full-time position based in Cebu Central Visayas, with opportunities for professional development and growth within the organisation.
What you'll be doing
- Responding to customer inquiries and resolving issues in a timely and efficient manner
- Providing accurate information and guidance to customers on our products and services
- Documenting customer interactions and maintaining detailed records
- Identifying and escalating complex or sensitive issues to the appropriate teams
- Actively listening to customer needs and providing tailored solutions
- Continuously seeking ways to improve the customer experience
What we're looking for
- Previous experience in a customer service or call centre environment
- Excellent communication and interpersonal skills, both written and verbal
- Ability to work well under pressure and in a fast-paced environment
- Strong problem-solving and decision-making skills
- Proficiency in using computer systems and software
- A friendly, patient, and customer-focused attitude
What we offer
- Competitive salary and performance-based bonuses
- Comprehensive healthcare and retirement benefits
- Opportunities for career development and advancement
- A positive and supportive work culture
- Regular training and development programs
About us
GDV BUSINESS SERVICES CO.' is a leading provider of customer-centric business solutions. With a strong focus on innovation and customer satisfaction, we have built a reputation for delivering exceptional services to our clients. Our team of dedicated professionals is committed to exceeding expectations and driving the success of our partners. Join us and be a part of our exciting journey
Apply now and become a valued member of our customer service team.
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