Customer Success Manager

6 days ago

Ayala Alabang, National Capital Region, Philippines WNS Full time ₱900,000 - ₱1,200,000 per year

Job Description:

  • Build and maintain strong, long-lasting customer relationships.
  • Serve as the primary point of contact for client needs, inquiries, and escalations.
  • Guide new clients through onboarding to ensure smooth adoption of products or services.
  • Conduct product demonstrations, training sessions, and workshops tailored to client needs.
  • Act as the customer's voice within the company by sharing feedback with product, sales, and support teams.
  • Identify opportunities to improve the customer experience.
  • Drive customer satisfaction and retention through proactive engagement.
  • Identify upsell and cross-sell opportunities aligned with customer goals.
  • Track customer usage, engagement, and performance metrics.
  • Provide regular reports and business reviews to clients and management.
  • Collaborate with technical and support teams to resolve customer issues promptly.
  • Provide guidance on best practices to maximize product value.
  • Understand client business goals and align them with company solutions.
  • Position the organization as a trusted advisor and partner in the customer's success journey.

Qualifications:

  • At least 2 years of Team/People Management Experience
  • Amenable to work onsite in Alabang, Muntinlupa.
  • Flawless communication skills, both written and oral, with extensive public speaking experience
  • Have a strong work ethic and are eager to learn and make new connections with prospects
  • Have experience using LinkedIn Sales Navigator or other similar prospecting applications while keeping track of dead-end leads
  • Must be an excellent problem-solver and willing to collaborate in an exceedingly competitive environment.

PLEASE DON'T APPLY IF YOU ARE OUTSIDE THE PHILIPPINES. We are located in Muntinlupa City.

  • Customer Success Manager

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱900,000 - ₱1,200,000 per year

    The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.ResponsibilitiesUnderstand client's value prop and be able to clearly articulate the...

  • Client Success Manager

    5 days ago

    Ayala Alabang, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Key Responsibilities:Understand client's value prop and be able to clearly articulate the impact of our solutions for our client's needsServe as the primary point of contact for clients, understanding their business needs and objectives.Build and nurture lasting relationships with clients through regular communication and engagement.Anticipate client needs...

  • Client Success Manager

    5 days ago

    Ayala Alabang, National Capital Region, Philippines WNS Full time ₱900,000 - ₱1,200,000 per year

    Job Description:Understand client's value prop and be able to clearly articulate the impact of our solutions for our client's needsServe as the primary point of contact for clients, understanding their business needs and objectives.Build and nurture lasting relationships with clients through regular communication and engagement.Anticipate client needs and...

  • Strategic Customer Development Manager

    6 days ago

    Ayala Alabang, National Capital Region, Philippines U.S. Pharmacopeia Full time ₱1,200,000 - ₱2,400,000 per year

    DescriptionThe U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and...

  • Customer Service Representative

    5 days ago

    Ayala Alabang, National Capital Region, Philippines StaffSmart Outsourcing Full time ₱15,000 - ₱25,000 per year

    About the role As a Customer Service Representative at StaffSmart Outsourcing, you will play a crucial role in delivering exceptional customer experiences. This full-time, virtual position allows you to work from the comfort of your home in the Alabang, Muntinlupa, providing support and assistance to clients across a variety of industries.What you'll be...

  • Client Success Specialist

    6 days ago

    Ayala Alabang, National Capital Region, Philippines WNS Global Services, Inc. Full time ₱600,000 - ₱1,200,000 per year

    Job Description:Understand client's value prop and be able to clearly articulate the impact of our solutions for our client's needsServe as the primary point of contact for clients, understanding their business needs and objectives.Build and nurture lasting relationships with clients through regular communication and engagement.Anticipate client needs and...

  • Senior Flutter Mobile Developer

    5 days ago

    Ayala Alabang, National Capital Region, Philippines RealHomes | Your Success Partner in Real Estate Full time ₱1,200,000 - ₱2,400,000 per year

    Role DescriptionWe are looking for a Mobile Developerlocated in Alabang, Muntinlupa City,to join our growing development team.The Senior Flutter Mobile Developer will be responsible for designing, developing, and maintaining mobile applications. The role involves collaborating with cross-functional teams, ensuring the performance, quality, and responsiveness...

  • Flutter Mobile Developer

    5 days ago

    Ayala Alabang, National Capital Region, Philippines RealHomes | Your Success Partner in Real Estate Full time ₱800,000 - ₱1,200,000 per year

    Role DescriptionWe are looking for a Mobile Developer located in Alabang, Muntinlupa City, to join our growing development team. The Flutter Mobile Developer will be responsible for designing, developing, and maintaining mobile applications. The role involves collaborating with cross-functional teams, ensuring the performance, quality, and responsiveness of...

  • Customer Operations Analyst, Supply Chain

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Allegro MicroSystems Full time ₱900,000 - ₱1,200,000 per year

    The Allegro team is united by a clear purpose—advancing technologies that make the world safer, more efficient, and more sustainable. With over 30 years of experience in semiconductor innovation, we bring that purpose to life across every part of the business—from breakthrough product development and customer success to how we show up for each other and...

  • Customer Service Representative

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Gatestone & Co. Inc Full time ₱240,000 - ₱288,000 per year

    Gatestone & Company Americas Inc. (Philippines)The Role: Customer Service Advisor (Voice and Chat)What You'll Be Doing: In this role, you'll handle inbound customer calls or chats with professionalism, empathy, and efficiency. Your key responsibilities will include: Answering incoming calls or chats related to customer service and billing support Clearly...