Customer Success Manager

9 hours ago

Ayala Alabang, National Capital Region, Philippines WNS Full time $104,000 - $130,878 per year

Job Description:

  • Build and maintain strong, long-lasting customer relationships.
  • Serve as the primary point of contact for client needs, inquiries, and escalations.
  • Guide new clients through onboarding to ensure smooth adoption of products or services.
  • Conduct product demonstrations, training sessions, and workshops tailored to client needs.
  • Act as the customer's voice within the company by sharing feedback with product, sales, and support teams.
  • Identify opportunities to improve the customer experience.
  • Drive customer satisfaction and retention through proactive engagement.
  • Identify upsell and cross-sell opportunities aligned with customer goals.
  • Track customer usage, engagement, and performance metrics.
  • Provide regular reports and business reviews to clients and management.
  • Collaborate with technical and support teams to resolve customer issues promptly.
  • Provide guidance on best practices to maximize product value.
  • Understand client business goals and align them with company solutions.
  • Position the organization as a trusted advisor and partner in the customer's success journey.

Qualifications:

  • At least 2 years of Team/People Management Experience
  • Amenable to work onsite in Alabang, Muntinlupa.
  • Flawless communication skills, both written and oral, with extensive public speaking experience
  • Have a strong work ethic and are eager to learn and make new connections with prospects
  • Have experience using LinkedIn Sales Navigator or other similar prospecting applications while keeping track of dead-end leads
  • Must be an excellent problem-solver and willing to collaborate in an exceedingly competitive environment.

PLEASE DON'T APPLY IF YOU ARE OUTSIDE THE PHILIPPINES. We are located in Muntinlupa City.

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