Logistics Coordinator

13 hours ago

Manila, National Capital Region, Philippines Spreetail Full time
Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history:   

Spreetail is hiring a Logistics Coordinator responsible for our shipping operations, ensuring orders move efficiently from fulfillment to final delivery. This role partners closely with carriers and internal teams to solve problems in real time, improve performance metrics, and keep shipments on track. If you enjoy fast-paced coordination, data-driven decisions, and making a direct impact on the customer experience, this role is for you. How you will achieve success: 
  • Carrier & Fulfillment Communication: Maintain regular contact with fulfillment centers and carrier partners, escalate SLA performance issues, and proactively communicate ETAs, schedule changes, and shipment exceptions.
  • Trailer & Shipment Management: Coordinate trailer logs, pull schedules, and live tracking in partnership with Fulfillment and Transportation to ensure timely departures and accurate outbound visibility.
  • Shipping Documentation & Compliance: Prepare, verify, and issue shipping documents (BOLs) when systems fail, ensuring alignment with carrier, marketplace, and compliance requirements.
  • Network Optimization & Capacity Planning: Collaborate cross-functionally to improve outbound flow, develop carrier playbooks, analyze volume trends, secure capacity, and implement process improvements that balance service and cost.
  • Carrier Performance & Customer Metrics Ownership: Monitor shipments in real time, troubleshoot delays, maintain performance logs and dashboards, support carrier scorecards, and drive improvements in on-time shipping, sort accuracy, and delivery speed.
What experience will help you in this role: 
  • Required
  • Bachelor's degree in Supply Chain Management, Transportation, Business, or a related field, with at least 1 year of experience in logistics, customer service, or fulfillment operations.
  • Strong attention to detail and ability to manage multiple lanes, carriers, and transportation modes simultaneously.
  • Demonstrated problem-solving skills with the ability to make quick, informed decisions in a fast-paced environment.
  • Excellent written and verbal communication skills, with experience coordinating across multiple stakeholders.
  • Intermediate proficiency in Excel, Power BI, and data entry platforms, with familiarity using carrier portals, TMS systems, and e-commerce platforms (Amazon, eBay, ).
  • Preferred
  • Experience managing parcel, LTL, or final-mile shipments.
  • Exposure to 24/7 logistics environments and escalation procedures. 
  • Understanding of SLA management and carrier performance analytics. 
This is a remote position and requires candidates to have an available work-from-home setup Desktop/Laptop system requirements: - 4th generation or higher, at least Intel i3 or equivalent processor; - at least 4GB RAM; - Windows 10 and above or MAC OSX operating system  - You are required to provide your own dual monitors A strong and stable internet connection (A DSL, cable or fiber wired internet service with 10 Mbps plan or higher for primary connection) PC Headset A high-definition (HD) external or integrated webcam with at least 720p resolution.
Please be aware of scammers. Spreetail will only contact you through Lever or the domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to [email protected] directly if you have any concerns. Emails from are fraudulent.
#LI-Remote We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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