Real Time Analyst

7 days ago

Tarlac City, Central Luzon, Philippines Sutherland Full time ₱300,000 - ₱600,000 per year
Company Description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value.  We call it One Sutherland.

Job Description

Responsibilities:

  • Support monitoring of service level performance at interval level against planned AHT, Aux & Shrinkage and correlate with non-adherence at Consultant level
  • Ensures real-time call outs on performance and staffing level are made to floor supervisors for appropriate action on non-adhering Consultants 
  • Helps follow up and ensures call-outs on non-adherence are corrected to make improvements in productivity performance to drive optimized service level and utilization delivery
  • Coordinates offline activities
  • Partners with Ops MOD and keeps them informed through call-outs on consultant level deviations and KPIs
  • Ensures EOD performance analysis reports are prepared accurately and submitted
Additional Information

All your information will be kept confidential according to EEO guidelines.

  • Real Time Analyst

    7 days ago

    Tarlac City, Central Luzon, Philippines Sutherland Full time ₱250,000 - ₱500,000 per year

    Company Description Sutherland is seeking an attentive and goal-oriented person to join us as a Lead RTA. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you  Job Description External Sutherland is seeking an...

  • Lead - Real Time Analyst

    7 days ago

    Tarlac City, Central Luzon, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per year

    Job Description Sutherland is seeking an attentive and goal-oriented person to join us as a Lead - RTA. We are a group of driven and hard-working individuals.If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youLeads in this role get to:Be the expert: Monitor queues...

  • Real Time Analyst

    7 days ago

    Cebu City, Central Visayas, Philippines RSD Human Resource Management Consultancy Full time ₱396,000 - ₱600,000 per year

    Qualifications:Need at least 2 years experience as a Real Time Analyst.At least 2 years Completed in CollegeJob Type: Full-timePay: Up to Php33,000.00 per monthBenefits:Health insuranceLife insurancePaid trainingExperience:Real Time Analyst under BPO: 2 years (Preferred)Work Location: In person

  • Real Time Analyst

    6 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    REAL-TIME ANALYSTWork On-site in Cebu CityShifting ScheduleJob Responsibilities:1. Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.2. Perform continual analysis of current performance and...

  • Real Time Analyst

    6 days ago

    Cebu City, Central Visayas, Philippines HRTX Full time ₱900,000 - ₱1,200,000 per year

    We are seeking a detail-oriented and proactive Real-Time Analyst (RTA) to join our Workforce Management (WFM) team supporting a retail account. The RTA will be responsible for monitoring call volumes, agent productivity, and adherence to schedules in real time. This role ensures service level targets are consistently met while balancing operational...

  • Lead - Real Time Analyst (Palayan)

    7 days ago

    Palayan City, Central Luzon, Philippines Sutherland Full time ₱200,000 - ₱250,000 per year

    Company Description Sutherland is seeking an attentive and goal-oriented person to join us as a Real Time Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job Description Responsibilities:Support...

  • Real Time Analyst

    4 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱4,200,000 - ₱8,400,000 per year

    Position Title: Realtime Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: At least 2 years as a Realtime Analyst (RTA)Preferred: Knowledge of tools such as...

  • Lead – Real Time Analyst

    1 week ago

    Angeles City, Central Luzon, Philippines Sutherland Full time ₱800,000 - ₱1,200,000 per year

    Company Description Sutherland is a global digital transformation and experience-led powerhouse with more than 30 years of helping the world's most recognizable brands deliver effortless, intuitive, and human-centered interactions.We combine deep process expertise, innovative automation, design-thinking, and AI-driven technologies to reimagine and elevate...

  • Real-Time Analyst

    1 week ago

    Cebu City, Central Visayas, Philippines RSD Human Resource Management Consultancy Full time ₱330,000 per year

    Qualifications:Bachelor's Degree Holder or 2nd year college undergraduate completedProven experience as a Real-Time Analyst in the BPO SectorTools used: CMS Avaya, NICE IEX, Verint, Genesys or AspectJob Type: Full-timePay: Up to Php33,000.00 per monthBenefits:Paid trainingWork Location: In person

  • Real Time Analyst

    6 days ago

    Lapu-Lapu City, Central Visayas, Philippines c8-9a32-4f75-b4e3-dcba73eb9476 Full time ₱1,200,000 - ₱2,400,000 per year

    The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals.We expect greater of ourselves... What's Your Greater? Come find it at ResultsCXIn This Role You...